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Customer Service Advisor

2 months ago

Singapore Cycle & Carriage Full time

ONLY SINGAPOREANS MAY APPLY** We are looking for a dedicated Adviser- Customer Service to be part of our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

Responsibilities:

  • Attend to customers' requests for bookings, enquiries and complaints through various channels, in a timely manner
  • Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
  • Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
  • Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
  • Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
  • Capture customers' feedback on the service levels, and present findings for Management's review
  • Assist the Customer Service Manager in evaluating and improving the current practices and processes.
  • Proactively meet the monthly KPI set by company
  • Handle customer interactions for passenger, commercial and fleets vehicles, ensuring tailored service to meet the specific needs of each type of customers.
  • Performed additional tasks and duties as assigned by the Customer Service Manager to support overall operations and service quality.
  • Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues

ONLY SINGAPOREANS MAY APPLY**