Customer Service Advisor

2 months ago


Singapore Danaher Full time

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the APAC Customer Care Team located in Singapore and will be hybrid. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things

In this role, you will have the opportunity to:

  • Confirm the daily sales data in Japan Daily Order Report and complete orders transactions using the Japanese ordering system (Rakuraku)

  • Provides pricing and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase

  • Fields and resolves customers' inquiries and complaints, e,g. pricing, account information, or product satisfaction, leading up to and after order placement to provide a positive customer experience

  • Evaluates the customers issue and complaints and navigates between multiple systems and communication channels to accurately serve customers and provide informed responses

The essential requirements of the job include:

  • Diploma or Bachelor's degree with 1 to 2 years of customer service experience

  • Computer skills (including Microsoft Office applications and proficiency in typing) required

  • Proficient in both spoken and written English and Japanese language â

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.



  • Singapore Unicorn Advisor (HK) Limited Full time

    Job Summary:We are seeking a seasoned investment professional to join our team at Unicorn Advisor (HK) Limited as a Senior Investment Advisor/Counsellor. The ideal candidate will have a proven track record in investment advisory, portfolio management, brokerage, or institutional sales.Key Responsibilities:Provide expert investment advice to high net worth...

  • Service Advisor

    1 hour ago


    Singapore MOTOR IMAGE ENTERPRISES PTE LTD Full time

    Service AdvisorAt MOTOR IMAGE ENTERPRISES PTE LTD, we are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Monitor customer feedback and issues, and propose initiatives to improve customer success and...


  • Singapore STAFFKING PTE. LTD. Full time

    Basic + Incentive + BonusMultiple locations hiring: Central/ Marymount Great career progression Job Scope:Manage the daily intake of cars for servicing, maintaining a high service image consistently.Assist in implementing action plans to enhance service levels continuously.Support and motivate front counter staff, fostering teamwork and positive...

  • Service Advisor

    14 hours ago


    Singapore MOTOR IMAGE ENTERPRISES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:• Follow up on customer feedback and issues• Propose initiatives & program plans to the Customer Service Head to improve customer success and increase customer retention.• Recommend problem prevention plans before implementation and manage successful roll-out, anticipating issues and providing solutions•...

  • Service Advisor

    2 days ago


    Singapore MyCareersFuture Full time

    **Job Summary**MyCareersFuture is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing exceptional service to our customers, ensuring their satisfaction, and driving business growth.**Key Responsibilities:**Perform test rides to assess motorcycle condition and...

  • Service Advisor

    2 days ago


    Singapore MyCareersFuture Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Service Advisor to join our team at MyCareersFuture. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.**Key Responsibilities:**Attend to customers' vehicles to determine the work scope needed, provide technical...

  • Service Advisor

    14 hours ago


    Singapore CAPELLA AUTO PTE. LTD. Full time

    Roles & ResponsibilitiesPosition: Automotive Service Advisor- Jeep and Alfa Romeo 1. Making appointment - Service Advisor are required to answer phone call enquiries and making appointment for customer.2. Vehicle receiving - Attend and provide service maintenance and repair recommendation to customer.3. In-service follow-up - Coordinate with workshop to...

  • Service Advisor

    38 minutes ago


    Singapore BOON SIEW SINGAPORE PRIVATE LIMITED Full time

    Job Title: Service AdvisorWe are seeking a highly skilled and experienced Service Advisor to join our team at Boon Siew Singapore Private Limited.Roles and Responsibilities:Provide exceptional customer service and ensure high customer satisfaction levelsManage service bookings and respond to customer inquiries in a timely and courteous mannerOffer technical...

  • Senior Service Advisor

    27 minutes ago


    Singapore SOON XING ENGINEERING PTE. LTD. Full time

    Senior Service AdvisorAt SOON XING ENGINEERING PTE. LTD., we are seeking a highly skilled and experienced Senior Service Advisor to join our team. As a Senior Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Consult with mechanics to determine the best course of action...


  • Singapore SOON XING ENGINEERING PTE. LTD. Full time

    Senior Service AdvisorAt SOON XING ENGINEERING PTE. LTD., we are seeking a highly skilled and experienced Senior Service Advisor to join our team. As a Senior Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Consult with mechanics to determine the best course of action...

  • Service Advisor

    1 hour ago


    Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Advisor to join our team at Strides Premier Automotive Services PTE. LTD. The successful candidate will be responsible for providing exceptional customer service, ensuring seamless vehicle servicing and repair experiences, and driving business growth.Key ResponsibilitiesCustomer...

  • Service Advisor

    14 hours ago


    Singapore PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Service Advisor in automotive industry acts as a bridge between customer and service department. they assess, suggest, schedule, and ensure customer satisfaction.Core Responsibilities:- Prepare accurate accident repair estimates and provide a necessary supplementary estimate.- Provide guidance and support to customers...


  • Singapore MY CAR CONSULTANT PTE. LTD. Full time

    Job Title: Automotive Service AdvisorAt MY CAR CONSULTANT PTE. LTD., we are seeking a highly skilled and experienced Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide professional advice to customers on...


  • Singapore AUTOCLINIC PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Autoclinic PTE. LTD. As a Service Advisor, you will be the primary point of contact for customers, ensuring their needs are met and providing exceptional service throughout their vehicle repair and maintenance process.Key ResponsibilitiesCustomer...

  • Service Advisor

    52 minutes ago


    Singapore JEWEL AUTOMOTIVE PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Advisor to join our team at Jewel Automotive Pte. Ltd. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our day-to-day activities, handling vehicle inspections and services, and providing exceptional customer service.Key ResponsibilitiesOperational...


  • Singapore CAPELLA AUTO PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at CAPELLA AUTO PTE. LTD. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless vehicle maintenance and repair experiences, and driving business growth.Key...

  • Service Advisor

    2 days ago


    Singapore MyCareersFuture Full time

    Job Summary:We are seeking a highly skilled and customer-focused Service Advisor to join our team at MyCareersFuture. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Provide technical advice and guidance to customers on bike maintenance and repair services.Assess...

  • Service Advisor

    14 hours ago


    Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Role & Responsibilities Perform check in and out of vehicles (Taxis, Private vehicles, Commericial vehicles) Follow up with drivers on servicing and inspection appointments Update drivers on vehicle status Prepare quotation and proforma invoices Perform reminder calls to drivers/customers Driver Engagement Filing documents ...

  • Service Advisor

    58 minutes ago


    Singapore CVISTA HR CONSULTING PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at CVISTA HR CONSULTING PTE. LTD. The successful candidate will be responsible for providing exceptional customer service, managing customer expectations, and coordinating with service providers to deliver efficient and effective aftersales services.Key...

  • Service Advisor

    14 hours ago


    Singapore MOTOR IMAGE ENTERPRISES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:Attend to all intakes of customers' cars for repairs and servicingVehicle intake and perform daily service sales of service products and upsellAdminister all documentation for costings, claims, and vehicle service historyPrepare job orders as to customers' needsEnsure all customers' issues and complaints are resolved...