Automotive Service Advisor

19 hours ago


Singapore CAPELLA AUTO PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at CAPELLA AUTO PTE. LTD. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless vehicle maintenance and repair experiences, and driving business growth.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, schedule appointments, and provide service recommendations to ensure customer satisfaction.
  • Vehicle Reception: Attend to customer vehicles, provide service and repair quotes, and coordinate with our workshop team to ensure timely completion of services.
  • In-Service Follow-up: Communicate with customers to confirm service deadlines, provide additional quotes as needed, and ensure customer satisfaction.
  • Vehicle Hand-over: Contact customers to arrange vehicle collection, explain work performed, and provide detailed service and repair charges.
  • Follow-up Call: Conduct follow-up calls within 72 hours of the last visit to ensure customer satisfaction and identify areas for improvement.
Requirements:
  • Qualifications: Fresh graduates welcome; N or O level / NITEC qualifications; Class 3 driving license with at least 2 years of experience.
  • Skills: Proficiency in Microsoft skills; excellent interpersonal and communication skills; ability to work in a fast-paced environment.
  • Experience: Previous customer service experience an added advantage.
Working Environment:

Our service department operates in a dynamic and customer-centric environment. As an Automotive Service Advisor, you will work 5.5 days a week in our showroom at Leng Kee, interacting with customers, and collaborating with our workshop team to deliver exceptional service experiences.

We regret that only shortlisted candidates will be notified.



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