Customer support officer
1 month ago
The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the senderLevel 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority's systems without further assessment or review.
- Provide a direct reply to Level 1 feedbackLevel 2 Feedback refers to cases which will require inputs from other Authority's divisions/units or stakeholders to follow up due to its case specific nature, or require fact finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.
Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority's management or Political Office Holder(s).Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority.
The Authority reserves the right to reclassify any feedback to other levels, if necessaryWhere it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.
For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority's feedback database, and route them to the relevant agency/organisation for further action,-
Customer Service Associate
4 hours ago
Singapore STROKE SUPPORT STATION Full timeRoles & ResponsibilitiesThe Customer Service Associate will provide quality frontline services to clients and their caregivers.Core duties of this role will include patient registration, scheduling of services and transport, medical records management, and collection of payments.Job ResponsibilitiesClient Management (First Point of Contact) Registration of...
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Customer Service Associate
4 hours ago
Singapore STROKE SUPPORT STATION Full timeRoles & ResponsibilitiesThe Customer Service Associate will provide quality frontline services to clients and their caregivers.Core duties of this role will include patient registration, scheduling of services and transport, medical records management, and collection of payments.Job ResponsibilitiesClient Management (First Point of Contact) Registration of...
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Customer support officer
4 hours ago
Singapore WSH EXPERTS PTE. LTD. Full timeRoles & ResponsibilitiesProvide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the senderLevel 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from...
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Frontline Customer Support Officer
4 hours ago
Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full timeRoles & ResponsibilitiesResponsibilities: Facilitate the sale of CEPAS cards and related products at ticket counters or concession card replacement centers across various MRT stations and bus interchanges. Provide assistance with card top-ups, processing refunds, and handling card claims. Support dispatch tasks to different stations as...
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Customer Support Executive
4 hours ago
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Intern, Customer Support
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Customer Support Specialist
1 day ago
Singapore MyCareersFuture Full time**Job Summary**At MyCareersFuture, we are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.**Key Responsibilities:**Process and fulfill customer orders...
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Customer Support Assistant
4 hours ago
Singapore ALLIED SEARCH PTE. LTD. Full timeRoles & Responsibilities Excellent career progression structure Opportunities for professional development Good overall company benefitsAs a Customer Support Assistant, you will be responsible for the following duties: Support the Customer Support Representative team Handle quote processing and customer order entry. Retrieve shipping documents and...
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Customer Support Executive
2 days ago
Singapore MyCareersFuture Full timeRoles & Responsibilities Responsibilities: Perform general clerical duties such as photocopying, mailing and filing. Provide sales support by generating sales quotations and responding to customer enquiries. Handle & Reply to Customer Enquiries via Telephone, WhatsApp and Email Process sales orders, liaise and coordinate with clients. Handle...
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Customer Support Executive
4 hours ago
Singapore ACT OF LOVE PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Support Executive at Act of Love Pte Ltd, you will be the primary point of contact for families and clients seeking our services. Your role will involve providing compassionate and professional support, guiding clients through funeral arrangements, and ensuring their needs are met with care and respect during difficult...
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Customer Support Representative
4 hours ago
Singapore AES GLOBAL HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesPOSITION SUMMARYThe Customer Support Representative (CSR) is the initial point of contact for inbound customer needs. Interacting daily with customers via phone, email, and web, the CSR acts as a representative of the customer to the company and use all available resources in order to provide accurate and prompt resolutions to...
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Customer support executive
4 months ago
Singapore GENTLE DINING PTE. LTD. Full timeRoles & ResponsibilitiesA Customer Service Executive performs order processing and fulfilment tasks, and analyses customers’ needs and information to improve customer relationships and experiences. Responsibilities include keeping the client database up to date, implementing business process improvement solutions for effective customer service operations,...
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Customer Service Officer
4 hours ago
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Customer Service Officer
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Assignment Officer
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Customer Service Officer
2 months ago
Singapore XIAOHONG PROPERTY MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Handle all customer service-related matters at the counter Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks Promote loyalty program and related activities Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required Support...
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Customer Support Assistant
4 hours ago
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Customer and Event support
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Singapore PM-INTERNATIONAL SINGAPORE NUTRITION PTE. LTD. Full timeRoles & ResponsibilitiesPM-International is Europe’s largest retail distribution company in the area of health, fitness and beauty. We are currently number #6 in the DSN Top 100 companies in the world! For more than 30 years we have set up the highest standards for development, manufacturing and distribution of premium products and we are growing every...
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Customer Service Officer
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Singapore EVENTS@SBA PTE. LTD. Full timeRoles & ResponsibilitiesJob Summary:The Customer Service Officer role includes managing online court bookings, addressing customer inquiries and complaints, and ensuring that the facility is utilized effectively and efficiently. The officer will play a key role in maintaining a positive experience for all users and ensuring the smooth operation of the...
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Customer Support
4 hours ago
Singapore GLOBAL AIRFREIGHT INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements- Assigned to Business Development Manager as their Sales Support- Provide RFQ, source rate with airline and oversea agents- Daily shipping co-ordination of AIR/SEA/Cross Border /3RD PARTY shipments- To handle billing advise and recoveries- Administrative support (filing, circulation, preparation/generate...