Senior Service Delivery Manager

6 days ago


Singapore Singtel Group Full time

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


The Senior Service Delivery Manager manages the service delivery portfolio across Singtel Commercial Projects. This includes day-to-day operation matters, SLA performance of our managed services, leading our delivery teams across various service functions, and be the client engagement on delivery matters. This role will act as the SPOC for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, Global Delivery organization structure.

Service Delivery

  • Service Delivery incorporates the end-to-end deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders' expectations and deliverables outcome.
  • This will also cover the growth of the account and looking into delivering excellent Customer Engagement experience.
  • The Service Delivery Manager (SDM) may manage delivery in a single, or up to multiple accounts subjective to the size and scale of the service contract.
  • The SDM is also expected to make strategic and tactical plans in alignment of delivery to meet the contractual obligations (SLAs) to our customers.
  • The SDM will act as the SPOC, for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, EDMS organization structure.

Operations

  • The SDM is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered sustainable model to meet our SLA deliverables.
  • Operations delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.
  • The SDM is also expected to engage and manage 3rd party partners, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

  • The SDM is expected to manage the financials for the service projects under his purview. This includes recovery of costs in respective cost centers in a healthy state.

People and Growth

  • The SDM is expected to have people management on the delivery teams, either under direct or indirect management (eg. 3rd party partners or contractors).
  • The SDM should also conduct routine communications with the members of the delivery teams, and their own direct reports. This includes weekly/monthly/quarterly/half-annually/annually meetings, one-on-one sessions and performance assessments as deemed required.

Skills for Success:

  • Min. 6 years in general service delivery, in 1 or more Technical Domain or Min 2 years working in enterprise scale IT environment.
  • Good to have min. 10 years in senior delivery role managing in at least 1 Technical Domains (or multiple technical domains) in enterprise environment.
  • Experienced in Service Delivery Management.
  • ITIL Foundation knowledge.
  • Proficient in at least 1 technical workstream (Network, System, DB, Storage, Hosting, Cloud, Workplace services).
  • Good to have project management skillset.


  • Singapore Delivery Hero Full time

    About the opportunityWe are looking for a highly talented Lead/Senior Manager FP&A - Q-Commerce, APAC to join our Regional New Verticals Finance team This role will be based in Singapore with a direct reporting line to the Finance Director, Q-Commerce & New Verticals APAC. If you are looking for a place where you can gain hands-on experience, create direct...


  • Singapore Delivery Hero Full time

    About the opportunityResponsibilities: Own and implement endtoend customer lifecycle marketing strategies, from ideation, project planning and execution, to performance management and optimization. Design and build automated CRM campaign journeys to acquire, groom and retain customers across various direct marketing channels. Analyze campaign performance...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...


  • Singapore Delivery Hero Full time

    About the opportunityWe are looking for a Strategy and Planning Manager, to join our Strategy & Planning team which specializes in country marketing & growth strategy. The Strategy and Planning Manager will combine deep analytical skills, exceptional strategic thinking and superior organization/project management capabilities to help the regional marketing...

  • Delivery Driver

    2 weeks ago


    Singapore ALI DELIVERY SERVICES PTE. LTD. Full time

    Delivery Driver Job Description Template:We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order to...


  • Singapore NCS Full time

    Senior Service Delivery Manager (Infra / Managed Services/ EUCD) Management (Information & Communication Technology) NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve...


  • Singapore OMRON Headquarters (HQ) Full time

    Job Title:Senior Manager, IT Service DeliveryBusiness Company:OMRON Headquarters (HQ)Location:Singapore, SingaporeEmployment Type:PermanentAbout OMRON Asia Pacific Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in...


  • Singapore U3 Infotech Pte Ltd. Full time

    Review monitor and report on committed service performance to contract both hard and soft deliverables including maintenance of business activities, improvement activities and end user feedback.Lead/update/understand and champion the measurement process by which SLAs are accessed including the submission and completion of monthly reports.Define expectations...

  • Area Manager

    2 weeks ago


    Singapore Delivery Hero Full time

    About the opportunityAbout the job:This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. Must be available to work weekends and at different locations in Singapore. Hours may vary.Responsibilities:Rider Supply...


  • Singapore Career-Connex Pte Ltd Full time

    Industry:Commercial, Technology IndustryLocation:North or West areaSchedule:5-day weekSkills:Project Delivery, Service DeliveryOur client is an established Singapore Multi-National Company with strong presence in the Technology and Communications sector.This requirement will be the primary connection for service delivery, managing various projects related to...


  • Singapore NCS National Council of Social Service Full time

    [What the role is]Service Strategy and Innovation Unit functions within the Service Planning and Funding Group (SPFG). It aims to achieve culture change within the sector, leading to more efficacious ways of working, better service user outcomes and impact by building the business strategy of SPFG, studying and piloting new/enhanced ways of service...


  • Singapore Atlas Technology Solutions Full time

    We believe in a world where growth thrives across borders and cultures. That's why our Founder and CEO Rick Hammell started Atlas, coining the term Employer of Record (EOR) simultaneously. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Service Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:- Good in Managing service delivery budgets,...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Service Delivery Manager (Biometrics, Data Centre)Job Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:- Good in Managing service delivery...


  • Singapore Delivery Hero Full time

    About the opportunityResponsibilities: Map out process flows to successfully pay riders in compliance with CPF regulations Set up and test internal systems to make CPF payments Map potential areas of risk and create SWOT analysis Redesign payslip system for foodpanda's rider fleet Closely managing and driving projects, roadmaps, milestones, timelines and...


  • Singapore Singapore Telecommunications Limited (Singtel) singtel Full time

    Location: SingaporeFulltime Permanent RoleSingaporean OnlySalary: $8500 SGD MonthExperienced in managed services.Service Delivery Service Delivery incorporates the endtoend deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders'...


  • Singapore JAI INTEGRATED TECHNOLOGIES PTE. LTD. Full time

    Job Description & RequirementsService Delivery Manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.The Service Delivery Manager may perform technical tasks,such as troubleshooting technical issues,and may perform administrative tasks,such as managing team performance and...


  • Singapore NCS Full time

    Service Delivery Executive:Date:1 Apr 2024Location: Singapore, SingaporeCompany:Singtel GroupNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things,...


  • Singapore HSBC Full time

    Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Markets...


  • Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full time

    Manage Partner and Team Track cost and drive cost saving Work with Service desk team on reporting and SLA Handle daytoday operation Meet account SLA deliverables Manage customer escalation Manage operation team Manage operation cost Redefine current process to improve efficiency Daily/Weekly/Monthly Reporting Escalations are managed and perform timely...