Service Delivery Manager

2 weeks ago


Singapore Career-Connex Pte Ltd Full time

Industry:Commercial, Technology Industry

Location:North or West area

Schedule:5-day week

Skills:Project Delivery, Service Delivery

Our client is an established Singapore Multi-National Company with strong presence in the Technology and Communications sector.

This requirement will be the primary connection for service delivery, managing various projects related to Network Infrastructure and Large-Scale Communications reach for local and global companies.

Position Responsibilities:

  • As a Service Delivery Manager, the role will handle service levels agreements and ensure satisfactions are met between stakeholders.
  • Will perform proper provisioning and handover of deployed services to assigned corporate clients.
  • Facilitate and continuously perform process improvements to refine existing procedures and enhance standard operating procedures.
  • Involved in project financials including procurement, billing and staff payroll.
  • Will engage, deliver and support enterprise network, security, security solutions activities for various corporate entities.
  • The position may be tasked to travel island-wide at client offices as and when necessary.

Position Requirements:

  • Must possess a Diploma in Engineering, Technology or related field.
  • At least 5-years of working experience in IT Service Delivery and client services background in SI industry, leadership experience is a strong advantage.
  • Ability to work on flexible hours and travel across and around Singapore at a short notice.
  • Professional certifications such as ITIL, PMP a strong advantage.
  • Must be comfortable to perform client presentations, work and communicate effectively with end-user clients and senior stakeholders.

We will consider all candidates but will prioritise those who have closer requirements to client needs.

Joseph Syho

Reg Number: R1108657

EA Licence No: 18C9079

Summary of role requirements:
  • Flexible hours available
  • More than 4 years of relevant work experience required for this role
  • Working rights required for this role

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