Service Delivery Manager
2 weeks ago
Industry:Commercial, Technology Industry
Location:North or West area
Schedule:5-day week
Skills:Project Delivery, Service Delivery
Our client is an established Singapore Multi-National Company with strong presence in the Technology and Communications sector.
This requirement will be the primary connection for service delivery, managing various projects related to Network Infrastructure and Large-Scale Communications reach for local and global companies.
Position Responsibilities:
- As a Service Delivery Manager, the role will handle service levels agreements and ensure satisfactions are met between stakeholders.
- Will perform proper provisioning and handover of deployed services to assigned corporate clients.
- Facilitate and continuously perform process improvements to refine existing procedures and enhance standard operating procedures.
- Involved in project financials including procurement, billing and staff payroll.
- Will engage, deliver and support enterprise network, security, security solutions activities for various corporate entities.
- The position may be tasked to travel island-wide at client offices as and when necessary.
Position Requirements:
- Must possess a Diploma in Engineering, Technology or related field.
- At least 5-years of working experience in IT Service Delivery and client services background in SI industry, leadership experience is a strong advantage.
- Ability to work on flexible hours and travel across and around Singapore at a short notice.
- Professional certifications such as ITIL, PMP a strong advantage.
- Must be comfortable to perform client presentations, work and communicate effectively with end-user clients and senior stakeholders.
We will consider all candidates but will prioritise those who have closer requirements to client needs.
Joseph Syho
Reg Number: R1108657
EA Licence No: 18C9079
Summary of role requirements:- Flexible hours available
- More than 4 years of relevant work experience required for this role
- Working rights required for this role
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