customer service officer up to
1 month ago
Job Summary:
- 12-Months Convertible Contract
- Up to $2500 + AWS
- 5.5 Days - Monday to Friday (9am to 5pm), Saturday (9am to 2pm)
- Bedok (Walkable distance from Bedok MRT)
Job Responsibilities:
- Monitor the service quality to ensure customer / experience / service quality meet the standard.
- Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
- Review and enhance processes and procedures to ensure efficiency of the operation.
- Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
- Make outgoing calls to customers.
- Resolve complicated / escalated issues.
- Ability to work under pressure and manage customers' expectations.
Interestedcandidates, kindly WhatsApp 9xxxxxxx,alongside a copy of your resume.
Rapid RecruitmentAsia Pte Ltd | EA License No: 16C8261
Tan Sze ChingShannon | EA Personnel No: R
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