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Customer Service Officer
4 months ago
Introduction:
The Customer Service Officer (Payments) is responsible for providing support to the licensed administration with particular emphasis on the collection of revenue. This position liaises directly with customers via telephone calling to negotiate on outstanding payments and initiates other necessary recovery actions (SMS, email, letters & skip tracing)
Responsibilities:
- To follow up with customers for all outstanding repayment matters via Emails, Messaging & Phone calls.
- To send out over due notices for customers who may have missed repayments.
- To be able to listen and understand customers' situation well in order to suggest a solution.
- To identify, recover and keep track of assigned accounts for outstanding matters.
- To investigate and resolve any discrepancies for the customers.
- To build good and lasting relationships with customers to avoid future issues.
- To follow-up closely with customers for payment.
- To help in administrative duties such as photocopying and filing when necessary.
Requirements:
- Proficient with Microsoft Office.
- No experience required, In House Training Provided.
- Friendly, open minded and positive attitude.
- Excellent communication and people skills.
- A self-motivated individual.
- Diligent and meticulous individual.
Interested candidates may send in your application with an updated copy of your resume & our Talent Acquisition Team will get in touch with you
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