Customer Service Officer

2 months ago


Singapore CHOON HENG LOGISTICS PTE. LTD. Full time

Duties and Responsibility

  • Ensure all customers' queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
  • Assist Customer Service Officer / Manager / Management with any special projects assigned and provide backup to other CS team when necessary
  • Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
  • Pursuing revenue generating activities with existing and new accounts
  • Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements guidelines, policies, and procedures
  • Work with customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with company guidelines
  • Drive continuous improvement initiatives that will deliver sustainable improvements in service delivery
  • Ensure shipping activities are monitored to ensure smooth deliveries to customers
  • Ensure all order and billing are complete on schedule
  • Ensure with the team that customer payments are up-to date
  • Other ad-hoc duties assigned by Management
  • Ensure ISO management system is well orgnised and maintained, all files are properly kept and updated
  • To oversee Operations and Customer Service team and to assist Manager in sales and operations activities-to date
  • Other ad-hoc duties assigned by Management


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