Claims Practice Leader Marine Asia

4 weeks ago

Singapore AXA XL Full time
Practice Leader, Marine, Asia

In this role, you will be part of the Asia Claims Team and APAC & Europe Claims Practice Team, driving technical excellence in Marine claims across Asia. You will report to the Head of Claims, Asia, with a dotted reporting line to the Head of Technical Claims and Exposure Management, APAC & Europe.

DISCOVER your opportunity

What will your essential responsibilities include?

You will provide guidance for key decisions across large losses and complex claims to the local claims teams, adhere to a portfolio view of the large losses, support local teams and focus on technical claims handling, training, client service, business alignment and continuous improvement.

The key to success is collaboration. You will work along with key stakeholders such as; the local claim teams, the Marine global practice lead, underwriters, actuaries, legal and other departments so as to deliver optimal client service.

Key responsibilities:
  • Provide superior service to clients and brokers and ensure this is adhered to by all colleagues. Continuously identify any areas where this can be improved and share the same with colleagues / management
  • Provide oversight and direction related to coverage analysis, investigation, reserve analysis and strategic resolution of large and complex Marine claims across Asia
  • Adhere to the large loss governance in respect of Marine claims across Asia, ensure consistency in the execution of the same, attend watchlist / roundtable meetings and provide relevant input on strategic resolution / reserving (IBNR or case)
  • Leading the claims response along with interested stakeholders to catastrophes and other major events for Marine and reporting to the leadership teams
  • Championing technical training and development to the local claims teams as well as other interested stakeholders
  • Support underwriting teams with claim trends, identify and share lessons learned, marketing and business alignment as well as attend client meetings
  • Align with reporting requirements and requests from the regional Head of Claims and assist in the implementation of the Asia Claims Action Plan.
  • Assist the Head of Technical Claims & Exposure Management with reporting and controls in respect of Marine claims across Asia.
  • Collaborate with other Practice Leaders across the region and globally so as to ensure consistency in the execution of the Practice governance;
  • Establish a clear line of communcaition on regular basis with reserving actuaries.
You will report to Head of Claims, Asia.

SHARE your talent

SHARE your talent

We're looking for someone who has these abilities and skills:

Technical skills:
  • Bachelor's degree and / or relevant experience
  • Minimum 10+ years experience in managing Marine claims
  • Technical knowledge of the relevant Marine products
  • Experience in claims portfolio management
  • Fluent in English and other languages desirable
Transversal skills:

• Influencing / negotiation and critical (out of the box) thinking - ability to assist colleagues in the resolution of their claims, ability to communicate and engage with underwriters / other interested stakeholders

• Listen and communicate efficiently, adapting to audience and channels

• Management of conflict, l ead others to embrace his/her opinion and reach a positive, accepted closure to a conflict

• Ability to manage change

• Focus on superior client service

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.
  • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
  • Robust support for Flexible Working Arrangements
  • Enhanced family friendly leave benefits
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter
Learn more at . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:
  • Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
  • Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
  • Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
  • AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see

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