After-sales Sales Executive

2 months ago


Singapore CUSTOMADE COSTUME & MERCHANDISE PTE. LTD. Full time
  1. Customer Relationship Management (CRM):
    • Build and maintain strong, long-lasting customer relationships.
    • Communicate with customers to understand their needs and ensure they are satisfied with products or services.
  2. After-Sales Support:
    • Provide support and assistance to customers who have purchased products or services.
    • Address and resolve customer complaints or issues in a timely and efficient manner.
  3. Product or Service Training:
    • Educate customers on the proper use and maintenance of products or services.
    • Provide training sessions or demonstrations to help customers maximize the benefits of their purchase.
  4. Upselling and Cross-Selling:
    • Identify opportunities to upsell or cross-sell additional products or services to existing customers.
    • Recommend complementary products or upgrades based on customers' needs and preferences.
    • Product development for After-sales
  5. Feedback Collection:
    • Gather feedback from customers regarding their experience with the product or service.
    • Analyze feedback to identify areas for improvement and make recommendations to the sales and product development teams.
  6. Reporting and Analysis:
    • Maintain records of customer interactions, transactions, and feedback.
    • Prepare regular reports on after-sales activities, customer satisfaction levels, and sales performance.
  7. Collaboration:
    • Work closely with the sales, marketing, and customer service teams to ensure a seamless customer experience.
    • Coordinate with other departments to resolve complex customer issues or inquiries.
  8. Continuous Learning:
    • Stay updated on product knowledge, industry trends, and best practices in after-sales service.
    • Participate in training programs and workshops to enhance skills and knowledge.

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