After Sales Specialist

1 month ago

Singapore CHANEL PTE LIMITED Full time
Roles & Responsibilities

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling. 

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth. 

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

Mission:

Engage the consumer of today and tomorrow to the brand by providing unsurpassed service to all customers in ensuring high image standards in the boutiques at all times.

Job Purpose:

This position is responsible to deliver the brand image through providing ultimate standard of after sales support and advice to our staff and clients in the boutique.


Key Responsibilities:

Support Fashion Advisors on more Complex Cases

  • Provide support to Fashion Advisors & the current In Boutique After Sales Specialisit team, so that they may provide appropriate After Sales advice to clients, especially for more complex cases.
  • Works with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients.
  • Provide technical after sales advice to clients in the boutique as necessary.

Elevate After Sales Process & Elevate Know-how in Boutique

  • Coach Fashion Advisors on simple product diagnosis, and to differentiate between repair and care services (initially for Handbags and WOC, to be expanded to other categories TBA)
  • Validate the initial diagnosis done by Fashion Advisor.
  • Guide Fashion Advisors as needed to ensure details & services are updated correctly in the CASS system with the correct estimate quotation.
  • Guide Fashion Advisors as needed to perform the “authentication” quick check on all products received.
  • Take clear photos of the general conditions and areas of requested service to be uploaded in CASS.
  • Collaborate closely with Repair Centre on CASS follow up and repair/care status

Promoting the right “After Sales” mindset and culture in Boutique

  • Share and infuse the rationale of “CHANEL & Moi” to the Boutique team.
  • Work with Boutique Management to support Fashion advisors to elevate the After-Sales experience for their respective clients.
  • Collaborates with Boutique CEM Expert on loyalizing After Sales Clients through instilling confidence and the right mindset in engaging After Sales Clients.
  • Assist in CASS user trainings at boutiques and attend morning briefings to share Quality and After Sales topics.

OTHERS

Administration/Coordination/ CASS update

  • Update additional status/remarks in CASS system and repair form where applicable
  • Indicate clearly the status/conversation with clients of the repair on both CASS/repair form and communicate to Repair Centre on the needs of clients
  • Validate Client contact details in the system (eg email, phone number, mode of communication)

Quality Control:

  • Work closely with the boutiques and consolidate clients’ feedback on product quality concerns and feedback to QCASS Manager
  • Disseminate product quality alert to retail team when necessary.

Reports:

  • Track Commercial decisions and reasons and work with Boutique Management and QCASS Manager on actions plans to address issues and gaps

Repair & Care Stock Maintenance:

  • Maintain clients’ repair and care inventory and perform stock-take exercise in boutiques on a weekly basis
  • Work with Fashion Advisors to contact and remind clients on collection of items


Person Specifications:

Academic / Professional Qualifications

  • Senior High School Graduate
  • Good command of computer skills

Work Experience

  • More than 5 years relevant experience in after sales and/or product quality control field

Required Competencies

  • Strong team player with a client centric mindset
  • Excellent communication and interpersonal skills
  • Experience in handling luxury product repair work
  • Pleasant disposition and personality
  • Highly adaptable to a fast-paced and dynamic environment
  • Willing to work boutique operating hours including weekends and public holidays

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.


Tell employers what skills you have

Coaching
Quality Control
Aftersales
Interpersonal Skills
Inventory
Photos
Selling
Sales Process
Adaptable
After Sales Support
Warranty
Automotive Industry
Customer Satisfaction
Wellbeing
Team Player
Disposition
People Management
Luxury Goods

  • Head of After Sales

    1 month ago

    Singapore Morgan Philips Specialist Recruitment Full time

    Your Next CompanyMy client is a leading Equipment Manufacturing Machinery Company within the Municipal Vehicle / Heavy Machinery sector. They are looking for a qualified Head of After Sales to lead the after-sales department. Office Location: West SingaporeBudget: Up to $10,000, depending on experience What You Will Be DoingPlay a pivotal role in ensuring...

  • Head of After Sales

    4 weeks ago

    Singapore Morgan Philips Specialist Recruitment Full time

    Your Next CompanyMy client is a leading Equipment Manufacturing Machinery Company within the Municipal Vehicle / Heavy Machinery sector. They are looking for a qualified Head of After Sales to lead the after-sales department. Office Location: West SingaporeBudget: Up to $10,000, depending on experience What You Will Be DoingPlay a pivotal role in ensuring...

  • Kering After Sales Specialist

    2 weeks ago

    Singapore Groupe Kering Full time

    SummaryAbout usA global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its...

  • Head of After Sales

    1 month ago

    Singapore Morgan Philips Specialist Recruitment Full time

    Your Next CompanyMy client is a leading Equipment Manufacturing Machinery Company within the Municipal Vehicle / Heavy Machinery sector. They are looking for a qualified Head of After Sales to lead the after-sales department. Office Location: West SingaporeBudget: Up to $10,000, depending on experience What You Will Be DoingPlay a pivotal role in...

  • Head of After Sales

    4 weeks ago

    Singapore Morgan Philips Specialist Recruitment Full time

    Your Next CompanyMy client is a leading Equipment Manufacturing Machinery Company within the Municipal Vehicle / Heavy Machinery sector. They are looking for a qualified Head of After Sales to lead the after-sales department. Office Location: West SingaporeBudget: Up to $10,000, depending on experience What You Will Be DoingPlay a pivotal role in...

  • Intern After Sales

    2 weeks ago

    Singapore Porsche Asia Pacific Full time

    Assist the After Sales Director and After Sales team concerning:Departmental administration and projects Organisation of yearly After Sales Conference Management of presentations and business plans Creation and verification of all After Sales reports for management and importers Monitoring of After Sales quality processes and Key Performance Indicators...

  • After-sales Sales Executive

    2 months ago

    Singapore CUSTOMADE COSTUME & MERCHANDISE PTE. LTD. Full time

    Customer Relationship Management (CRM):Build and maintain strong, long-lasting customer relationships.Communicate with customers to understand their needs and ensure they are satisfied with products or services.After-Sales Support:Provide support and assistance to customers who have purchased products or services.Address and resolve customer complaints or...

  • After-Sales Engineer

    1 month ago

    Singapore AVETICS GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesAvetics is looking to hire a Failure Analysis and After-Sales EngineerFailure Analysis (50%)Investigation and Analysis: Conducting thorough investigations into failures, incidents, or deviations from expected performance. Gathering data, examining evidence, and analyzing factors that contributed to the failure.Root Cause...

  • Specialist in Claims Management and Sales

    2 weeks ago

    Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    We are seeking a highly skilled and motivated Claims Specialist and Sales Consultant to join our team.Certainly Here's a draft for the job descriptions:Claims Specialist:Position: Claims SpecialistLocation: [Specify location]Company: [Company Name]About Us: [Briefly describe the company and its mission]Responsibilities: Process insurance claims efficiently...

  • Specialist in Claims Management and Sales Consultancy

    2 months ago

    Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWe are seeking a highly skilled and motivated Claims Specialist and Sales Consultant to join our team. The ideal candidate will be responsible for managing insurance claims for patients, ensuring accurate and timely processing while adhering to regulatory requirements and company policies. Additionally, the Claims Specialist will play...

  • Manager (After Service Sales)

    2 weeks ago

    Singapore MITSUBISHI HEAVY INDUSTRIES ASIA PACIFIC PTE. LTD. Full time

    The incumbent will be responsible for after service sales leading MHI-AP's efforts as a regional after sales service hub to expand the refrigeration system market in Southeast Asia.Roles & responsibilitiesAfter Services Sales Responsible for Maintenance work/item proposal and after service sales work process Take initiative in business development to promote...

  • Sales Coordinator

    2 weeks ago

    Singapore SAUCOOL AIRCON SPECIALIST Full time

    Job Descriptions6 Days Work Week Retail HoursAble To Work ShiftsAble To Work On WeekendsCoordinating With Clients On Sales & After Sales ProjectsAble To Work Late NightsResponsible And Able To Handle Calls And Troubleshooting At Nights

  • Aircon Sales Coordinator

    2 weeks ago

    Singapore SAUCOOL AIRCON SPECIALIST Full time

    Job Descriptions6 Days Work WeekAble To Work ShiftsAble To Work On WeekendsCoordinating With Clients On Sales & After Sales ProjectsAble To Work Late NightsResponsible And Able To Handle Calls And Troubleshooting At Nights

  • After Sales Manager

    4 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities COMPANY DESCRIPTION REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with...

  • Aircon Sales Coordinator

    2 weeks ago

    Singapore SAUCOOL AIRCON SPECIALIST Full time

    **_Job Descriptions- **- 6 Days Work Week Able To Work Shifts Able To Work On Weekends Coordinating With Clients On Sales & After Sales Projects Able To Work Late Nights Responsible And Able To Handle Calls And Troubleshooting At Nights Able to go to sites and handle troubleshooting on the spot within short notice

  • After Sales Executive

    4 weeks ago

    Singapore YANMAR ASIA (SINGAPORE) CORPORATION PTE LTD Full time

    Roles & Responsibilities· Process order received from distributors/customers including order entry into RPMS system, issue D/O, etc· Process back orders to HQ· Process manual purchase orders and shipping instructions to other vendors like YEU, YA, Amman, Brazil, etc· Coordinate shipments with warehouse department, shipping department and HQ· Prepare...

  • sales coordinator

    4 weeks ago

    Singapore SAUCOOL AIRCON SPECIALIST Full time

    Roles & ResponsibilitiesJob Descriptions6 Days Work Week And Retail HoursAble To Work ShiftsAble To Work On WeekendsCoordinating With Clients On Sales & After Sales Projects And Able To Build Rapport And Follow Up On Customers' requestAble To Work Late Nights Til MorningResponsible And Able To Handle Calls And Troubleshooting At Late NightsTell employers...

  • sales coordinator

    1 month ago

    Singapore SAUCOOL AIRCON SPECIALIST Full time

    Roles & ResponsibilitiesJob Descriptions6 Days Work Week And Retail HoursAble To Work ShiftsAble To Work On WeekendsCoordinating With Clients On Sales & After Sales Projects And Able To Build Rapport And Follow Up On Customers' requestAble To Work Late Nights Til MorningResponsible And Able To Handle Calls And Troubleshooting At Late NightsTell employers...

  • Sales Specialist

    2 weeks ago

    Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: Manufacturing/ Production Position Title:Sales Specialist (Security Systems) / Sales Consultant: Working Location: YishunWorking Hours: 5.5 days (Mon to Fri, 9 am to 6 pm; Sat, 9 am to 12.30 pm) Salary Package:Up to $3,000 (Basic) + $600 (Car Allowance) + Commission + Variable Bonus: Duration: PermanentKey Responsibilities...

  • Sales Specialist

    2 weeks ago

    Singapore Nutanix Full time

    Sales Specialist, SEATHK and ANZ - Nutanix Unified Storage (NUS)Nutanix and Career OpportunityGiven the explosive growth and proliferation of data in the Cloud and at the Edge, driven by Cloud adoption and digitization, the market opportunity for Unified Storage is huge. We expect the addressable market for Nutanix to reach $8bn by FY25.As an NUS Sales...