Guest Service Ambassador @ Downtown/Raffles Place

4 days ago


Singapore SPS UK&I LIMITED SINGAPORE BRANCH Full time

Duties and Responsibilities

  • Maintain and inspect all conference rooms and pantries in good and clean condition.
  • Ensure all amenities in the conference rooms are well stocked and organized at all times.
  • Ensure equipment's, amenities and conference room facilities with defects are raised as work orders to relevant departments.
  • Escorts clients and visitors to the meeting rooms.
  • Facilitate the ordering process and service for beverages required during meetings and corporate occasions.
  • Ensure pantry is well stocked with consistently ensure provisions are refilled accordingly.
  • Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.
  • Washing up and clean pantries before closing procedures or whenever necessary
  • Acknowledge all guests' concerns, comments & complaints with discretion & the utmost urgency.
  • Report to supervisor or manager for any user or client feedback
  • Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders.
  • Promptly respond to telephone calls in a friendly & professional manner.
  • Prepare stock inventory report and servicing report for management's review.
  • Complete all duties during the shift & ensure a concise hand over is conducted. Deliver an exceptional workspace experience to our colleagues. Create a welcoming, and engaging office environment for colleagues and their visitors.

Experience and requirements:

  • At least 2-3 years' experience in Hospitality, F&B or Customer Experience discipline.
  • Food Hygiene Certification preferred. Successful applicants without certification will be sent for mandatory certification.
  • Degree in hospitality or related field is preferred but not required.
  • Excellent PC skills, proficient in Microsoft Word and Excel.
  • Must be fluent in English and local language.
  • Self-motivated and able to use own initiative.
  • Interest in continuous improvement and development.


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