Raffles Hotel Singapore

2 weeks ago


Singapore RAFFLES Full time

Company Description


The Retail Leader is responsible for attending to guests in a professional, efficient and polite manner as set out in Raffles Hotel Singapore's Standard Operating Procedures and Policies.

In addition, the position is to up-sell Raffles merchandise and meet guest shopping experience expectation as well as to maximise margins.

To ensure boutique is neatly maintained, cashiering duties, replenishment of stock, stock-take activities and timely inventory as well as other duties as given by superiors.

Primary Responsibilities

Focuses on the Guest Retail Experience

  • Works towards set targets.
  • Uses guest names whenever possible.
  • Adjusts service to suit guests' requests, personalizes interactions to meet guests' needs.
  • Uses a Heartist approach make the guest Feel Welcome, Feel Heartwarmed, Feel Incredible, and Belong.
  • Looks for ways to upsell and adds value to enhance guests' satisfaction.
Provides Retail Experience that Meets Guest Expectations

  • Ensures accuracy in cashiering duties, following all set procedures and guidelines.
  • Ensures stocks are fully replenished on retail shelves.
  • Operates P.O.S machine and handles cash efficiently in local and foreign currency.
  • Maintains inventory items of the retail store.
  • Provides guest product knowledge and assists guest with selection of gifts and souvenir.
  • Manages and communicates merchandise opportunities to Retail Manager
  • Participates, supports and leads monthly inventory stock take activities.
Involvement of Wider Job Functions and Relationship

  • Participates in execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of the boutique is meeting all set Raffles standards.
  • Participates in training activities to improve knowledge and skills.
  • Maintains levels of confidentiality and discretion for colleagues and guests.
  • Maintains collaborative working relationships with colleagues and supervisors/managers.
Supervises/Trains Retail Team

  • Inducts and trains Retail Associates in technical skills and product knowledge.
  • Manages team within guidelines of the hotel.
  • Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
  • Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
  • Ensures that safe working practices are followed including emergency procedures.
  • Maintains levels of confidentiality and discretion for colleagues and guests.
  • Develops own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities

  • Ensures smooth processing of mail orders request.
  • Provides feedback from guests to enhance guests' experience.
  • Observes good telephone etiquette at all times.
  • Familiarises with any promotional events for the Retail store or any other area of the hotel.
  • Builds a loyal following among local market through managing the gourmet corner.
  • Ensures smooth follow up on corporate purchase/festive hampers.
  • Records and handles any defective and damaged goods and highlight to Manager.

Qualifications
Knowledge and Experience

  • Minimum GCE 'A' Level or Diploma in Retail/related field.
  • Minimum of 2 years of relevant experience in the Retail industry and 1 year in supervisory role.
  • Experience in handling Inventory control.
  • P.O.S system knowledge (Micros 9700 (or local equivalent).
Competencies

  • Interpersonal skills well developed with guests, employees, management.
  • Ability to work independently, effectively, reliable and selfdirected.
  • Good presentation and influencing skills.
  • Multicultural awareness and able to work with people from diverse cultures.
  • Flexible and able to embrace and respond to change effectively.
  • Has good initiative under dynamic environment.
  • Selfmotivated and energetic, confidently able to resolve problems and make decisions.
  • Communication skills in English spoken/written.
  • Strong business acumen and knowledge about local gourmet market trends
  • Sense of urgency.
  • Loyalty and transparency.

Additional Information
Benefits of Joining Raffles Hotel Singapore

  • 5day Work Week.
  • Duty Meals are provided.
  • Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.


Flexible Benefit
  • Dental/Optical/Vacation Expenses/Children's Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.


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