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Customer Service
2 months ago
RESPONSIBILITIES:
- To receive and make inbound & outbound calls from/ to customers.
- To perform job order taking/ entry, related to vehicle breakdown.
- To accurately capture and submit job order via GPS/CAD system.
- To assign jobs and monitor job status.
- To liaise with contractor when there is a need to utilize their services.
- To handle all calls in a professional and courteous manner.
- To attend to customers' complaints and escalate complaints to supervisor, if necessary.
- To perform credit card sale transaction when required.
- To undertake ad-hoc tasks as and when assigned.
REQUIREMENTS:
- Minimum 'N' Level and above.
- 1 to 2 years working experience in Customer Service will be advantageous
- Good computer and communication skills will be advantage.
- Comfortable to work on rotating shifts, including weekends and public holidays.
Dora Gan Xin Ping (R
Attn: Dora Gan
Please indicate the below information in your resume:
• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work
YOUR SUCCESS IS OUR ACHIEVEMENT
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