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Customer Service Coordinator
3 months ago
WHAT ARE YOU GOING TO DO?
- Liaise with clients, suppliers and supply chain stakeholders during day-to-day operations.
- Handle documentation and transport booking with carriers according to specified routing and service level.
- Monitor shipments and ensure adherence to established work standards and work instructions.
- Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise.
- Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers.
- Follow up on missing events and investigate data inconsistencies.
- Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews.
- Support analysis of standard KPIs and reports and identify / suggest areas for improvement.
WHAT ARE WE LOOKING FOR?
- Multiple vacancies available (Permanent / 1 year contract convertible to permanent).
- Minimum 1 year relevant working experience in supply chain management / logistics preferred.
- Strong computer skills and good working knowledge of Microsoft Office.
- General understanding of Supply Chain Management concepts and logistics processes.
- Fluency in English (both written and spoken) mandatory.
- Ability to work under pressure in a fast-paced environment.
- Highly dependable and reliable in ensuring priorities are met effectively, good time management skills.
- Customer service oriented.
- Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment.
OTHER INFORMATION
- Work Location: 164 Kallang Way
- Working Hours: Mon to Thu: 830am to 6pm, Fri: 830am to 5:30pm
- Free Shuttle Service available to / from Aljunied & Potong Pasir MRT