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Service Ambassador

2 months ago


Singapore PrimeStaff Management Services Pte Ltd Full time

Responsibilities:
•Engage with migrant workers using MWC-prepared content.
•Escalate complex queries (not covered in training materials or FAQs) to MWC staff on-site or through the provided hotline.
•Suggest improvements to operations or engagement methods, if any.
•Assist with the preparation of daily and/or monthly reports, as needed.
•Perform ad hoc duties as assigned by the supervisor.

Requirements:
•Minimum ITE certification.
•Tech-savvy.
•Strong customer service orientation and ability to interact positively with migrant workers.
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
•Ability to handle sensitive information discreetly and maintain confidentiality.
•Ability to communicate with the migrant's workers in their native language (Bilingual, English, Tamil, Bengali, Thai or Mandarin).
•Flexibility to adapt to changes and tasks.

Key Duties:
•Explain the value proposition of MWC membership to migrant workers, helping them understand its benefits.
•Apply critical thinking and creative problem-solving skills to address any issues encountered during the sign-up process.
•Interact with workers to gather feedback on how recruitment processes can be improved.
•Communicate these findings to the supervisors

Enquires, Please WhatsApp Jed- 8xxxxxxx / Nisha-9xxxxxxx

EA Personnel Name: NishaliniEA Personnel No: R EA License No: 95C5411

EA Personnel Name: Ong Jia Yu, Jed EA Personnel No: R EA License No: 95C5411

EA License No: 95C5411