Senior Manager, Learning

Are you ready to create inspiring experiences, creating places for good with us?

We are very serious about attracting, developing, and retaining talented employees and we precisely know the qualities we're looking for. If you are seeking a promising career in Frasers Hospitality and have a demonstrable people-focused philosophy, then we are very interested in talking to you about a potential role in our business.

ABOUT FRASERS PROPERTY

We are a multinational developer-owner-operator of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited ("SGX-ST") and headquartered in Singapore, Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 70 cities and 20 countries across Asia, Australia, Europe, the Middle East, and Africa.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing, and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain and commits to net-zero carbon by 2050.

ABOUT THE ROLE

Frasers Hospitality's Learning & Development (L&D) function sits with the Human Resource department to helm the development and growth of its employees across the hospitality business. If you are passionate about development and growth, enjoy looking for ways to enhance people's journey, and ready to take bold steps in making a difference in the world of hospitality, get onboard with us and be a part of our global living business, at the forefront of a rising sector.

The Senior Manager will oversee learning & development corporate and regional operations, responsible to design and implement an effective talent development strategy, people analytics, digitalisation and contributing to strategic initiatives/projects. The position is for dynamic individuals who thrives in a fast-paced working environment and effective in partnering with stakeholders across the region to achieve win-win outcomes.

WHAT YOU'LL BE DOING

Learning & Development
Oversee corporate learning & development operations, establish success metrics to drive organisation performance and business outcomes. Drive a culture of growth and learning in the organization to build a resilient, agile and collaborative workforce. Responsible for designing, implementing and maintaining an effective talent and learning strategy and framework to support FH's regional business operations. Partner with internal stakeholders to ideate, conceptualise, develop and implement new ways of learning to facilitate deepening of domain capabilities, continually improve service standards and procedures across our business. Lead in the learning needs analysis, development of skills framework and learning solution to strengthen workforce capabilities in supporting FH strategic business priorities. Drive and develop communications plans, materials/information kits for company-wide and intended capability building programmes and convey messages in various digital channels to drive employees engagement Collaborate with Learning Academy to provide insights into FH skills gaps and needs to develop relevant interventions and solutions to support individual development Lead and manage in onboarding, compliance and mandatory training Review and streamline L&D processes and policy to drive effective governance of operational procedures at Corporate and across FH Clusters. Drive the design, development and implementation of career development framework at properties level to help employees understand progression path, development options supporting growth and to attract, develop and retain talent in the hospitality sector. Cluster Partner
Partner and collaborate with Cluster learning teams to deliver unified global solutions that will support business priorities. Partner with Cluster L&D leads in the development, implementation and maintenance of learning and talent programmes to ensure consistency in delivery, adoption of new methodologies and roll out success. Review, improve and facilitate in the annual learning needs exercise with Cluster leads, consolidate data and develop overall FH organisation learning plan, recommend programme solutions and interventions. Learning Experience and Analytics
Design, develop and implement new digital experience, solutions and platforms to drive the adoption of digital learning across FH and increase employees' engagement, contribute to the overall learning technology strategy Develop and analyse learning metrics to demonstrate impact and effectiveness of initiatives, provide insights and reporting on regular basis, propose improvement plans and ways tuned to the changing needs and priorities of the industry as well as to increase employees' engagement and experiences To partner with HR Analytics team and develop predictive and analytical people/learning models to provide insights into workforce capabilities gaps and talent development. WHAT YOU WILL NEED
Bachelor's degree preferably in HR studies, organisational development/psychology. A minimum of 8 years of relevant experience in learning design, development and delivery of programmes in a mid to large scale regional set up. Proven experience in operationalising development strategies and management of leadership/talent development programmes. Experience in managing digital learning platforms and technical knowledge in SAP Human Capital Management, specifically in the modules of Learning, Performance Management modules will be an advantage. Strong business acumen and ability to translate business priorities/challenges to strategic learning initiatives. Experience in working in a global set up with teams across different functions, consultants and vendors as well as developing user requirements, specifications and guidelines. Strong team player with the interpersonal skills to influence and interact well with stakeholders; an effective communicator with the users and project teams to ensure project success. Able to work independently and lead teams in a fast-paced environment and across geographies Possess strong analytical and project management skills to manage and execute company-wide learning initiatives and programmes. A curious and inquisitive mindset to offer innovative ideas and improvement in a complex set up. Certification in psychometric instruments, IHRP and ACLP certification will be an added advantage. Additional Information

Career Level

Senior Manager

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree

Years of Experience

8 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Bestowed with International awards and accolades, Frasers Hospitality Pte Ltd is a globally renowned serviced residence owner and management company with Gold-Standard properties across Europe, North and Southeast Asia, the Middle East and Australia. Under the Fraser Suites, Fraser Place, Fraser Residence and the latest Capri by Fraser banners, we meet the unique needs of executive travellers by providing the Frasers Difference.

Frasers Hospitality is a value-based organisation that hinges its success on its people. Our employees make the difference for our residents through their warm, caring and reliable service. It is this intimate and family oriented culture that sets us apart from our competitors, an indispensable value that keeps both our residents and staff glued to Frasers Hospitality worldwide.

Frasers Hospitality Pte Ltd is a member of Frasers Property Group.

Additional Company Information

Company Size

Employees

Average Processing Time

26 days

Industry

Hotel / Hospitality

Benefits & Others

Dental, Medical, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties)

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