Current jobs related to Team Lead, Investor Servicing Center - Singapore - Northern Trust

  • Team Lead Investor Servicing Center

    2 months ago

    Singapore Northern Trust Full time

    About Northern TrustNorthern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned us numerous awards and...

  • Team Lead, Investor Servicing Center

    1 month ago

    Singapore Northern Trust Full time

    About Northern Trust:Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we pride ourselves on providing innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned...

  • Team Lead, Investor Servicing Center

    4 weeks ago

    Singapore Northern Trust Full time

    About Northern Trust:Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we pride ourselves on providing innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned...

  • Team Lead, Investor Servicing Center

    3 months ago

    Singapore Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Investment Services Team Lead

    1 month ago

    Singapore Northern Trust Full time

    About Northern TrustNorthern Trust is a globally recognized, award-winning financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned us a...

  • Executive Assistant

    2 months ago

    Singapore RANDSTAD PTE. LIMITED Full time

    Roles & Responsibilitiesabout the companyMy client is a leading UK investment management firm with over 30 years of history. They have more than 15 offices globally and the Singapore office currently functions as the HQ for Asia.about the jobIn this role, you will be responsible to extend immaculate secretarial support to the Investor Relations team of 3...

  • Director of Private Equity Fund Administration

    3 days ago

    Singapore MUFG Investor Services Full time

    About the Position:MUFG Investor Services seeks a Director of Private Equity Fund Administration to join our team. This role will be responsible for providing fund administration services to private equity and private credit teams.Key Responsibilities:Provide fund administration services to private equity and private credit teamsReview Net Asset Value...

  • Intern, Investor Relations and Sustainability Specialist

    2 months ago

    Singapore Keppel Capital International Full time

    Job DescriptionAbout Keppel Capital InternationalKeppel Capital International is a leading global asset manager and operator with strong capabilities in energy and environment, urban development, and connectivity, creating solutions for a sustainable future.This role sits within one of the two platforms: (i) Fund Management and (ii) Investment. The Fund...

  • Senior Fund Administrator, Real Estate

    3 days ago

    Singapore MUFG Investor Services Full time

    About the RoleWe are seeking a highly skilled and experienced Fund Operations Manager to join our Real Estate team at MUFG Investor Services.Key ResponsibilitiesAs a Fund Operations Manager, you will be responsible for overseeing the day-to-day operations of our real estate fund clients, including preparation and review of financial statements, coordination...

  • Team Lead, Client Service

    1 week ago

    Singapore GUIDEPOINT GLOBAL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesGuidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,400 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on...

  • Investor Relations Specialist

    3 weeks ago

    Singapore Talentvis Singapore Pte. Ltd. Full time

    About the Role:The Investor Relations Manager/Assistant Manager is responsible for providing accurate and timely information to current and potential investors, enabling them to make informed decisions. This role involves communicating the company's strategy and performance through various channels, including reports, presentations, meetings, and events....

  • Corporate Secretarial Specialist

    1 week ago

    Singapore MUFG Investor Services Full time

    Job SummaryWe are seeking a highly skilled Corporate Secretarial Specialist to join our team at MUFG Investor Services. As a Senior Associate - Corporate Secretariat, you will be responsible for managing a portfolio of clients for private limited companies and handling the full spectrum of corporate secretarial tasks.Key ResponsibilitiesManage a portfolio of...

  • Network Operations Center

    1 week ago

    Singapore KEPPEL NETWORKS PTE. LTD. Full time

    Network Operations Center (NOC) Operator PositionRole Overview:As a key member of our Network Operations Center (NOC) team at KEPPEL NETWORKS PTE. LTD., you will be responsible for ensuring the smooth operation of our submarine cable network. Your role requires 24/7 monitoring and maintenance of the network, with a focus on detecting and resolving any issues...

  • Senior Fund Accountant

    3 days ago

    Singapore MUFG Investor Services Full time

    About the RoleWe are seeking a highly skilled Fund Accounting Specialist to join our team at MUFG Investor Services.As a Fund Accounting Specialist, you will be responsible for providing fund administration services to our real estate clients, including preparing Net Asset Value calculations and associated reporting, investor capital call and distribution...

  • Investor Relations Manager

    1 week ago

    Singapore SUMMIT TALENT PTE. LIMITED Full time

    Roles & ResponsibilitiesOur Prestige client, a listed company, is looking for Investor Relation Manager:Duties and ResponsibilitiesThe role will report to CEOSGX Announcements, Annual Report, General Meetings Prepare periodic SGX results presentation slides, press releases, outlook commentary. Update and manage delivery of Annual Report. Preparations for...

  • Business Lead

    7 days ago

    Singapore DIGITAL TREASURES CENTER PTE. LTD. Full time

    Business Development Role at Digital Treasures Center PTE. LTD.We are seeking an experienced Business Development Manager to join our team at Digital Treasures Center PTE. LTD. The ideal candidate will have a proven track record of business growth and a strong understanding of sales and marketing techniques.Key ResponsibilitiesDevelop comprehensive business...

  • Investor Relation

    1 week ago

    Singapore QUANTFOOD PTE. LTD. Full time

    Roles & ResponsibilitiesCompany OverviewQuantFood aims to create meaningful dining experiences and to bring more innovation into the F&B industry. In 2018, we embarked on this journey because of our passion for Sichuan cuisine, and we strongly believe that sharing food brings people together. QuantFood runs multiple online and offline brands including...

  • Investor Relations Analyst

    1 week ago

    Singapore ROADGET BUSINESS PTE. LTD. Full time

    Roles & ResponsibilitiesThe Investor Relations Analyst provides support to the Investor Relations team in managing communication and relationships with investors, analysts, and other stakeholders. This role plays a key part in ensuring the smooth operation of investor communications and activities to promote transparency and shareholder engagement. The...

  • Senior Customer Service Officer

    2 months ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob DescriptionWe are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us...

  • AIS Investor Service Officer

    2 months ago

    Singapore State Street Corporation Full time

    Who we are looking for The role holder will be responsible for the oversight of the Investor Services management of the client relationships and acting as a point of escalation for the team on any technical issues. They will ensure that policies and procedures are followed and that best practices are applied. They will continuously look for enhancements to...

Team Lead, Investor Servicing Center

3 months ago

Singapore Northern Trust Full time

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role Summary

Reporting to the Head of Transfer Agency, GFS Asia the role will be responsible, for leading a team of transfer agency investor servicing professionals support our clients across Asia.

The team lead will be responsible for service and delivery to multiple clients, funds, and underlying investors to ensure timely delivery of reports/information and issue resolution and effectively communicating client concerns/needs and also coordinate with other internal stakeholders across the globe including the operation centres

What You Will Do

The key responsibilities of the role include (but are not limited to):

  • Team Leadership: Provide leadership, guidance, and mentorship to a team of investor services professionals. Foster a positive and collaborative team environment to achieve departmental goals and objectives.
  • Client Servicing: Oversee the delivery of high-quality investor services to clients, including processing investor transactions, handling inquiries, and resolving issues in a timely and efficient manner. Monitor progress and maintain regular, timely & accurate communications to all stakeholders.
  • Operational Management: Manage day-to-day operations of the investor services team, including workload distribution, scheduling, and resource allocation to meet service level agreements (SLAs) and operational targets.
  • Performance Management: Set performance goals and objectives for team members, monitor performance metrics, and provide regular feedback, coaching, and training to enhance performance and productivity.
  • Compliance and Risk Management: Ensure compliance with regulatory requirements (AML, FATCA, CRS, VCC ), company policies, and industry best practices related to investor services operations. Implement controls and procedures to mitigate operational risks. Keep all documents up to date, accurate, formatted, in correct folder structure, version controlled, ready for audit/regulatory/compliance/risk reviews.
  • Process Improvement: Identify opportunities to streamline processes, improve efficiency, and enhance the overall effectiveness of investor services operations. Implement process enhancements and workflow automation initiatives as needed.
  • Client Relationship Management: Build and maintain strong relationships with clients, serving as a primary point of contact for escalations, service inquiries, and relationship management activities. Proactively address client needs and concerns to ensure satisfaction and retention.
  • Reporting and Analysis: Generate and analyze reports on investor services performance, including key metrics such as transaction volumes, turnaround times, and client satisfaction scores. Use insights to drive continuous improvement and strategic decision-making.
  • Training and Development: Develop training programs and materials to enhance the skills and knowledge of team members in investor services processes, systems, and regulations. Conduct regular training sessions and workshops to ensure ongoing development and competency.
  • Collaboration: Collaborate with cross-functional teams, including relationship management, client services, operations, compliance, and technology, to address client needs, resolve issues, and implement process improvements. Foster a culture of teamwork and collaboration across the organization.

About You:

  • Bachelor's degree in business, finance, or a related field (preferred).
  • Previous experience in investor services or transfer agency operations, with at least 3-5 years in a leadership or supervisory role.
  • Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire team members.
  • In-depth knowledge of investor services processes, regulations, and industry best practices. In depth knowledge of Singapore regulations, AML requirements, CPF/SRS flows, distributor flows is preferred
  • Proficiency in MS Office applications and transfer agency/investor services platforms.
  • Ability to manage multiple priorities in a fast-paced environment and adapt to changing business needs.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement and innovation
  • Previous experience on client onboarding and migration is essential Problem solving and timely escalation to senior management
  • Excellent communication skills, verbal, written. Prepare and present to internal/external audiences at all levels

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the "Apply" button below.