Service Delivery Manager
2 weeks ago
**Job Requirements:
Governance
- Setup of all the means necessary to ensure the continuity of service,
- Adapt to meet the SLAs defined,
- Cost Management,
- Initiating the actions to control, monitor or study the process, and, if necessary, he starts up the projects.
- The person need to support and manage the Developer and Support teams
Reporting
- Providing the measuring elements enabling the production of a Monthly Activity Report, followup and analysis with different tools of the "service quality" results. He controls the SLAs and is responsible for the client satisfaction.
Progress Plan
- To propose optimization plans to reduce the number of incidents and definitely solve the incidents.
- To organize and control the capitalization and the improvement of the ITIL and support service processes.
- To be proactive in terms of tools and actions that worked out with other clients.
- To manage the prioritization of actions depending on the SLAs.
- To supervise the support teams and is the central point of all the internal or external support teams by coordinating the actions of the various escalation groups,
- To organizes regular meetings with his team to analyze the results of the previous month and decide on correcting or preventive measures if necessary. He will present an action plan to the different monthly Steering Committees.
8 plus years in managing and leading teams.
- Experience in MDM and / or ETL full life cycle development
- Understand reusability, parameterization, workflow design, etc.
- Thorough understanding of Entire life cycle of Software and various Software Engineering methodologies
- Proven capability to manage a multicultural team in Asia of 1020 people.
- Strong interpersonal skills such as empathy, leadership, problem resolution.
- Ability to lead the team with empathy and assertiveness.
- Huge plus point if you are a native French speaker.
-
Delivery Driver
2 weeks ago
Singapore ALI DELIVERY SERVICES PTE. LTD. Full timeDelivery Driver Job Description Template:We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order to...
-
Area Manager
2 weeks ago
Singapore Delivery Hero Full timeAbout the opportunityAbout the job:This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. Must be available to work weekends and at different locations in Singapore. Hours may vary.Responsibilities:Rider Supply...
-
Manager / Senior Manager, CRM Lifecycle
2 weeks ago
Singapore Delivery Hero Full timeAbout the opportunityResponsibilities: Own and implement endtoend customer lifecycle marketing strategies, from ideation, project planning and execution, to performance management and optimization. Design and build automated CRM campaign journeys to acquire, groom and retain customers across various direct marketing channels. Analyze campaign performance...
-
Manager / Senior Manager, Strategy & Planning
2 weeks ago
Singapore Delivery Hero Full timeAbout the opportunityWe are looking for a Strategy and Planning Manager, to join our Strategy & Planning team which specializes in country marketing & growth strategy. The Strategy and Planning Manager will combine deep analytical skills, exceptional strategic thinking and superior organization/project management capabilities to help the regional marketing...
-
Lead/senior Manager, Finance Business Partner
2 weeks ago
Singapore Delivery Hero Full timeAbout the opportunityWe are looking for a highly talented Lead/Senior Manager FP&A - Q-Commerce, APAC to join our Regional New Verticals Finance team This role will be based in Singapore with a direct reporting line to the Finance Director, Q-Commerce & New Verticals APAC. If you are looking for a place where you can gain hands-on experience, create direct...
-
Service Delivery Manager
2 weeks ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full time**Service Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:- Good in Managing service delivery budgets,...
-
Service Delivery Manager
2 weeks ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full time**Service Delivery Manager (Biometrics, Data Centre)Job Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:- Good in Managing service delivery...
-
People Operations Project Manager
2 weeks ago
Singapore Delivery Hero Full timeAbout the opportunityResponsibilities: Map out process flows to successfully pay riders in compliance with CPF regulations Set up and test internal systems to make CPF payments Map potential areas of risk and create SWOT analysis Redesign payslip system for foodpanda's rider fleet Closely managing and driving projects, roadmaps, milestones, timelines and...
-
Service Delivery Manager
4 weeks ago
Singapore SINGAPORE UNIVERSITY OF SOCIAL SCIENCES Full timeRoles & ResponsibilitiesAbout the jobThe Service Delivery Manager at SUSS plays a pivotal role in ensuring the seamless delivery of IT services to our faculty, staff, and students. You will be responsible for overseeing the entire service delivery lifecycle, from planning and design to implementation and support. You will be a strategic thinker and a...
-
Service Delivery Manager
2 weeks ago
Singapore Singapore Telecommunications Limited (Singtel) singtel Full timeLocation: SingaporeFulltime Permanent RoleSingaporean OnlySalary: $8500 SGD MonthExperienced in managed services.Service Delivery Service Delivery incorporates the endtoend deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders'...
-
Service Delivery Manager
2 months ago
Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full timeRoles & ResponsibilitiesService Delivery ManagerAs a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role...
-
Service Delivery Manager
2 weeks ago
Singapore JAI INTEGRATED TECHNOLOGIES PTE. LTD. Full timeJob Description & RequirementsService Delivery Manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.The Service Delivery Manager may perform technical tasks,such as troubleshooting technical issues,and may perform administrative tasks,such as managing team performance and...
-
Service Delivery Manager
2 weeks ago
Singapore U3 Infotech Pte Ltd. Full timeReview monitor and report on committed service performance to contract both hard and soft deliverables including maintenance of business activities, improvement activities and end user feedback.Lead/update/understand and champion the measurement process by which SLAs are accessed including the submission and completion of monthly reports.Define expectations...
-
Service Delivery Manager
2 weeks ago
Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full timeManage Partner and Team Track cost and drive cost saving Work with Service desk team on reporting and SLA Handle daytoday operation Meet account SLA deliverables Manage customer escalation Manage operation team Manage operation cost Redefine current process to improve efficiency Daily/Weekly/Monthly Reporting Escalations are managed and perform timely...
-
Service Delivery Manager
2 weeks ago
Singapore NITYO INFOTECH SERVICES PTE. LTD. Full timeAt least 2 years' experience in supporting BAU operations such as ID administration, services desk, help desk or similar projects in a lead role or management role.Provide Technical Leadership for overall service delivery as per contract for all ID Administration (IAM) Authentication and Authorization functions including Compliance Operations and direct...
-
Service Delivery Manager
2 weeks ago
Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full timeResponsibilities: Manage Partner and Team Track cost and drive cost saving Work with Service desk team on reporting and SLA Handle daytoday operation Meet account SLA deliverables Manage customer escalation Manage operation team Manage operation cost Redefine current process to improve efficiency Daily/Weekly/Monthly Reporting Escalations are managed and...
-
Service Delivery Manager
2 weeks ago
Singapore EXEO GLOBAL PTE. LTD. Full timeEXEO Global Pte Ltd is the regional headquarters of Tokyo Stock Exchange listed EXEO Group, Inc in Japan, facilitating the operational and strategic management of overseas subsidiaries for the Group outside of Japan.Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT...
-
Service Delivery Manager
2 weeks ago
Singapore NCS Full timeService Delivery Manager:Date:16-Mar-2023Location: Singapore, SingaporeCompany:Singtel GroupResponsibilities:Project Delivery Act as a focal point for all support related queries and issues Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer Review with support team to ensure that all support tasks...
-
Service Delivery Manager
2 weeks ago
Singapore NCS Full timeService Delivery Manager:Date:5 Jul 2023Location: Singapore, SingaporeCompany:Singtel GroupResponsibilities:Project Delivery Act as a focal point for all support related queries and issues Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer Review with support team to ensure that all support tasks...
-
Service Delivery Manager
2 months ago
Singapore ESCO PTE. LTD. Full timeRoles & ResponsibilitiesThe Service Delivery Manager is a client facing role pertaining to post sales / service matters.The Responsibilities: Maintaining positive relationships with customers Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line Coordinate with service team and Account Manager to ensure all information is...