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Analyst, Application Support Analyst
2 weeks ago
Responsibilities:
- Responsible for production system integrity and production system readiness of systems under the Middleware team.
- Perform L2 support and troubleshooting for production incidents and critical system interface through Middleware system.
- Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.
- Propose improvement for systems based on identified process gaps.
- Standardize processes through developing implementation, integration and documentation in accordance to set standards
- Identify and propose suitable processes for automation and implementation.
- Highlight and escalates risk issues to relevant parties in a timely manner.
- Participate in system restoration for Disaster Recovery exercises.
Job Requirements
- Diploma and/or bachelor's degree in Computer Science or Information Technology.
- Min. 2 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
- Hands on experience in maintaining and supporting Middleware software such as MQ, Connect Direct and IBM ESB.
- Possess selfmotivated and driven work ethnic to ensure high quality work in a timely manner.
- Possess collaborative team player working style with demonstration of presentable interpersonal skills.
- Able to communicate clearly both verbally and in writing.
- Demonstrates a strong sense of accountability and ownership of results.
- Demonstrates sound judgment in reviewing problems and making recommendations / decisions
- Hands on experience in maintaining and supporting Job Scheduling software (not as a job controller) such as Control-M or Autosys, would be a plus.
- Handson experience in DevOps software tool kit such as OpenShift and Jenkins for CI/CD use case, would be a plus.
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