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Anz Territory Csa Maternity Cover

4 months ago


Singapore Autodesk Full time
Job Requisition ID #

  • 23WD71294

Role/Purpose:


The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions.

This role will engage directly with customers, proactively through data-driven triggered actions and reacting to inbound customer-initiated triggers

Principal

Responsibilities:

  • Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
  • Assist customers by providing direct guidance and resources to assist with onboarding new solutions
  • Identify and assist atrisk customers who have low adoption of products to increase the value they receive toward meeting their business goals
  • Partner with sales teams, the reseller partner, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
  • Successfully close out a range of datadriven customer success motions
  • Drive highlevel customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer valueadded conversation
  • Capture customer success story
  • While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity
Minimum Qualifications

  • 35 years Customer Success/Account Management experience
  • Customer Empathy & Customer Mindset
  • Ability to operate in a dynamic environment, which means multitasking as priorities evolve
  • Collaboration and coordination across multiple stakeholders
  • Salesforce proficiency
  • Fluent languages spoken and written: Korean and English
Preferred Qualifications

  • Background needs to be in customer facing roles including account management, customer support, project management, customer success or sales
  • Strong empathy for customers AND passion for revenue and growth
  • Subscription business/license management experience is a plus
  • Highly skilled at multitasking with the ability to quickly adapt and learn
  • Program or Project Management skills are an asset
  • Excellent interpersonal skills will be needed to build the strong relationships, particularly with field organizations and business partners, which will be critical to success
  • Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlines
  • Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
  • Highly skilled at managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreach
  • Ability to think outside the box as needed with an instinct for innovation
  • Ability to build collaborative relationships within sales as well as sales support to facilitate better customer experience
  • Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buyin
Learn More

About Autodesk


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Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.


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