Field Service Intro Representative

3 weeks ago

Central Singapore BOEING Full time
At Boeing, we innovate and collaborate to make the world a better place.

From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values.

We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.

Find your future with us.

Boeing Commercial Airplanes and Boeing Singapore are looking for a
Field Service Intro Representative to be based in Singapore.

The focus of the position is to provide on-site new aircraft model introduction representation & technical support to customers worldwide.


Position Responsibilities:

  • Utilize multidisciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of
    787, 737 MAX, or 777 dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.
  • Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical OntheJob training of aircraft systems and Boeing products and services.
  • Act as the onsite liaison between The Boeing Company & customer personnel of widely varying backgrounds.
  • Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments.
  • Provide technical & operational product data to Boeing organizations.
  • Extensive travel is required; multiple / continuous shortterm assignments.
  • Requires proven critical thinking and communication skills plus the ability to work independently as well as within a team.
  • Requires the ability to communicate effectively with all levels of managements and customers.
  • Must be willing to work at any hour; any length of time; i.e. oncall 24 hours per day, 7 days per week, as the job requires.
  • Will be sent on multiple / continuous airplane introduction assignments ranging from 3090 days and based in Singapore between assignments.
  • Experience in 787, 737MAX, 777 and/or 7478 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 767, 747, or other legacy models is desirable.
  • Prior customer support experience desired.

Basic Qualifications (Required Skills/Experience)

  • Must be willing to be on call 24x7 as required to support emergent airline customer requirements.
  • Ability to travel frequently and obtain associated visas and required immunizations.
  • Ability to travel both domestically and internationally.
  • Must be willing to traveling approx 75% of the time, some times during consecutive assignments.
  • Exhibit an outstanding customer service attitude. Be flexible to changing schedules and requirements.
  • Minimum 6 years of related experiences is required.

Preferred Qualifications (Desired Skills/Experience)

  • Be able to travel for repeated shortterm assignments.
  • Be willing to accept back to back assignments both foreign and domestic.
  • Recent experience in 787, 737MAX, or 777X Operations, Systems, Avionics, engineering and/or Flight Test preferred.
  • Prefer prior experience in a Customer Support organization.
  • Requires the ability to obtain a valid passport and be able to support local and international Travel of 75%. If clearances cannot be granted from the requisite international country, the result may be reassignment, reclassification or termination of deployment.
  • Must be familiar with 787, 737 MAX systems, aircraft ramp environment, airline operations and aircraft troubleshooting.
  • Possess strong verbal and written communication skills.

Typical Education & Experience
Education/experience typically acquired through advanced education (e.g.

Bachelor in Aerospace Engineering and/or Technology related majors, or Airframe & Powerplant (A&P) license, EASA B1/B2 or equivalent.) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g.

Master+4 years' related work experience, 10 years' airline or OEM related work experience, etc.).

Relocation:

Export Control Requirements:
Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer.

We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.


We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies.

Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

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