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Senior/manager, Indoor Attractions Operations

4 months ago

Singapore Mandai Wildlife Reserve Full time
Advertised on: 22 Aug 2023_

  • Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature.
Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

  • Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world renown wildlife parks which connect visitors to the fascinating world of wildlife.
The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

  • Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.
  • The Group provides funding and in kind support to Mandai Nature for conservation work across Southeast Asia.
  • Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.

Job Duties and Responsibilities:
Pre-Opening Planning

  • Work closely with Mandai Product Development team and coordinating various transitioning phases.
  • Establish new facilities requirements, including FFE list with various departments to ensure all necessities are in place according to milestones and to specifications set.
  • Identify and develop contingency plans for potential challenges on operational processes, maintenance and guest experience issues.
  • Collaborate with relevant authorities to obtain necessary permits and certifications.
  • Create working instructions and/or SOP for both testing & operating phases that includes all in park operational procedures, safety protocols, and guest service standards.
  • Ensure manpower readiness of the attraction including but not limited to manpower planning, recruitment, training and onboarding.
  • Any other job duties as assigned
In-Park Operations

  • Oversee the team and manage daytoday operations, including staff rostering and deployment to ensure efficient and effective operations of the attraction.
  • Ensure delivery of exceptional guest experience and meet or exceed customer expectations including management of guest feedback onground and closing service lapses.
  • Build, motivate and manage an effective team with a focus on the development and growth of team members
  • Control costs by monitoring expenses, implementing costsaving measures, and optimizing resource utilization.
  • Any other job duties as assigned

Job Requirements:

  • Diploma/Degree in Tourism/Hospitality Management or the equivalent.
  • At least 5 to 8 years of experience in attractions industry in a guestfacing supervisory role.
  • Proven leadership and people management ability to manage and motivate staff.
  • Strong verbal and written communication skills.
  • Positive attitude, resourceful, with a trailblazer mentality and cando spirit.
  • Good organisational and time management skills with the ability to multitask, prioritise and meet timelines.
  • Able to work on weekends and public holidays.
  • Specialization

- *****Indoor Attractions

  • Type of Employment

- *****Permanent

  • Minimum Experience

- ****
  • Work Location

- *****Corporate Office