Sr Administrative Asst

1 week ago


Singapore Khoo Teck Puat Hospital Full time

  • Family Group: Administration

STATEMENT OF PURPOSE


Responsible for supporting the multidisciplinary team in the Specialist Outpatient Clinic in processes related to the coordination of care for patients.


MAJOR DUTIES AND RESPONSIBILITIES:

(A) SPECIFIC (80%)

  • Provide administrative and coordination support to care coordinators, social workers and nurses in management of patients in the Specialist Outpatient Clinic (SOC):
Conduct assessment of patients/caregivers using relevant assessment surveys

  • Liaise with care team, patients and their families to initiate and coordinate appropriate referrals to internal departments and external parties e.g. community partners.
  • Scheduling of appointments and liaise with Customer Contact Centre and respective SOC, where needed.
  • Engage and followup with patients and their families to gather relevant information required to put up referrals for services, schemes or financial assistance, where needed and when necessary.
  • Work closely with the multidisciplinary team to support the coordination of care for identified patients in SOC.
  • Ensure timely follow up with patients/caregivers on plans or activities as required by the multidisciplinary team, including the documentation of such communications with patients and their families.
  • Provide operational administrative support to the multidisciplinary team where needed, including data extraction and data processing.
-
GENERAL (20%)

  • Embrace continuous improvement by participating in improvement initiatives.
  • Maintain electronic information record of patient as established by organization.
  • Carry out other duties as assigned by the supervisor or Head of Department.

ORGANISATION RELATIONSHIP:

(SUPERVISOR'S SUPERIOR)

Director/Asst. Director

(SUPERVISOR)

Senior Manager / Manager / Asst. Manager

(JOB HOLDER)

Health and Social Care Officer

JOB REQUIREMENTS:

(A) EDUCATION, TRAINING AND EXPERIENCE

  • Higher NITEC and above
  • Minimum of 2 years in service industry/healthcare related areas preferred
  • Possess positive attitude, initiative and keenness to learn.
  • Possess good interpersonal and communication skills

(B) SPECIALISED TRAINING

  • Knowledge of Excel

ABNORMAL PHYSICAL WORKING CONDITION:

  • None

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