Revenue Manager

1 week ago


Singapore TYRWHITT HOSPITALITY PTE. LTD. Full time
Build and maintain strong relationships with OTA's.

  • Maintain and monitor contract signed with all OTA's and contract terms & conditions.
  • Stay uptodate with market trends and competitor activity to identify business opportunities and adjust sales strategies accordingly.
  • Manage and motivate our reservations front desk team to maximize occupancy rates and revenue, ensuring excellent customer service standards are met or exceeded.
  • Maintain and manage our booking engine/reservation system.
  • Be experienced in using a hotel Property Management System, PMS.
  • Understand, analyze and predict customer demand and booking trends.
  • Collaborate with other departments to ensure seamless guest experiences, including any small groups booking thru OTA.
  • Prepare sales and revenue reports and present them to the management.
  • Maintain a high level of product knowledge and be able to explain services and facilities to guest.
  • Assist guest with special requests or problems with reservations or accommodations.
  • As part of the hotel team, you will use your skills to contribute, support, and problem's solved as needed.
  • Organize and oversee all reservations activities, including making sales calls if needed and soliciting new business trends.
  • Manage all bookings present and furure as well as manage and retain relationships with all existing OTA's/trade partners and any new OTA's/trade partners.
  • Working together with system administrators for any new reservation system integration.
  • Research and recommend room rates for Implementation and Assist in dealing with customer complaints and comments and Assist in dealing with problems as they arise and daytoday trouble shooting.
  • Ensure compliance with licensing laws, health and safety and other statutory regulations.
  • Assist in planning and organizing accommodation and Responsible for the daytoday management of the OTA booking of the Hotel.
  • Overall commercial responsibility for planning, organizing, directing and cocoordinating the work and resources involved in running services like frontofhouse (reception, concierge, cafeteria, and reservation).
  • Confer and cooperate with management personnel in formulating administrative and operational policies and procedures.
  • Enforce compliance of operations personnel with administrative policies, procedures, safety rules, and governmental regulations.
  • Assist in recruiting, monitoring of staffs and Responsible for the daytoday management of the Hotel operations.
  • Keep abreast of competitor room rate changes and recommend adjustment of room rate as necessary.
  • Any other duties assigned by the management.


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