Operations Helpdesk Engineer

2 weeks ago


Singapur, Singapore SECUREAGE TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

Key Responsibility

  • Serving as the initial point of contact for operational and user inquiries via phone and email
  • Create, revise, and maintain operational documentation and reports utilizing Word and Excel
  • Follow up with users to ensure complete resolution of issues
  • Proactively and promptly offer 1st level technical support for users' inquiries and issues
  • Escalate unresolved matters to the next support level

Requirement

  • Diploma or Bachelor's degree in Computer Engineering/Computer Science or relevant field
  • Outstanding interpersonal skills with the ability to communicate effectively at all levels
  • Capable of diagnosing and solving basic technical problems
  • Committed, proactive, and dynamic work approach
  • Strong customer service and troubleshooting abilities
  • Excellent troubleshooting skills
  • Prior experience in supporting government agencies is a plus
  • Prior experience in software testing is a plus
  • Prior experience in programming languages such as C, Java, or C++ is a plus
  • Flexible with work hours, including shift work
  • Singapore citizenship is mandatory
Tell employers about your skillset
  • Customer Service Skills
  • Troubleshooting
  • Technical Assistance
  • Hardware
  • Interpersonal Skills
  • Information Technology
  • Service Desk
  • Written Skills
  • Software Testing
  • Windows
  • Excel
  • C++
  • Customer Service Experience
  • Technical Support

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