![CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
IT Helpdesk Officer
2 weeks ago
About the firm:
CGS International Securities Singapore Pte. Ltd is a prominent integrated financial services provider in Asia. Operating across 20+ countries globally, and supported by an acclaimed research team, the firm stands out as a key financial hub in Asia, offering meticulously researched and comprehensive financial product analyses.
Job Responsibilities:
• Promptly address and resolve incidents
• Complete tasks within agreed timelines
• Handle tasks with professionalism and follow up with users
• Escalate incidents swiftly to other teams for efficient problem resolution
• Offer L1 line support and training for IT Services staff
• Update and maintain Software and Hardware Inventory
• Coordinate with 3rd party helpdesks and vendors for necessary support
• Prepare laptops/PCs with software installations prior to deployment
• Deploy/Relocate PCs/Monitors & trading terminals as requested
• Secure and protect laptop endpoints
• Prepare & Clone Amazon Workspace Images
• Deploy Amazon Workspaces
• Manage 0365 1st level support
• Handle Patch Management
• Provide support for Audio & Visual Meeting Rooms
• Mobile App Support
• Manage projects assigned by Helpdesk Lead
Job Requirements:
Hands-on Desktop Support Experience, proficient in supporting MS Operating Systems & MS Office
Skilled in Hardware Support
Familiarity with O365 products like Outlook Online, Teams
Support for mobile applications installation
Experience working with Virtual desktop deployment such as Amazon Workspace
Effective communication and interpersonal skills to manage end-user expectations
Familiarity with ITSM process
Knowledge of Manage Engine
Minimum 3 years of work experience
Diploma in IT or higher
Positive Attitude
Composed and Calm Personality
Proactive and strong team player in a dynamic environment
Highlight your skills to potential employersMicrosoft 365
Troubleshooting
Technical Assistance
IT Hardware Support
ITSM
Interpersonal Skills
proactive
MS Office
Windows
Team Player
positive attitude
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