IT Helpdesk Officer

1 month ago


Singapur, Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

About the company:


CGS International Securities Singapore Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial products.


Job Responsibilites:

· Incident respond timely and provide quality resolution

· Tasks completion within the agreed timeframe

· Tasks handling with professional service and following up with users

· Timely escalation of incidents to other teams for quick resolution of the reported problems

· Provide L1 line support and training for IT Services staff

· Updating and maintaining the Software and Hardware Inventory

· To liaise with 3rd parties helpdesk’s and vendors for getting the required support

· Laptop/PC preparation with software installations before deployment

· Deployment/Relocation of PC/Monitors & trading terminals as and when requested

· Laptop endpoint security hardening and protection

· Amazon Workspace Image Preparation & Cloning

· Amazon Workspace Deployment

· Manage 0365 1st level support

· Patch Management

· Audio & Visual Meeting Rooms Support

· Mobile Apps Support

· Manage of projects assigned by Helpdesk Lead


Job Requirement:

- Hands on Desktop Support Experience, and familiar in supporting MS Operating Systems & MS Office

- Proficient in Hardware Support

- Familiar with O365 products suite such as Outlook Online, Teams

- Mobile application support and installation

- Working with Virtual desktop deployment such as Amazon Workspace

- Good communication and must have interpersonal skills to manage end-user expectations

- Familiar with ITSM process

- Familiar with Manage Engine

- 3 years working experience

- Diploma in IT or higher

- Positive Attitude

- Composed and Calm Personality

- Proactive and strong team player to work in a fast paced environment


Tell employers what skills you have

Microsoft 365
Troubleshooting
Technical Assistance
IT Hardware Support
ITSM
Interpersonal Skills
proactive
MS Office
Windows
Team Player
positive attitude
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