Gucci Client Advisor

1 week ago

Singapore Groupe Kering Full time
Summary

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci.

A community of people united by the same passion:
breaking new ground in the fashion world and beyond.

Job Description:

  • Role Mission


As a Gucci Lead Client Advisor, you will assist the Store Director and Team Leader in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.


You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients.

As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.

Key Accountabilities


Team Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude and driving sales as a client advisor leader; Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals.

You will assist in the development and growth within your team; Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management to ensure brand initiatives are understood.

Client Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as Gucci history and heritage; Attract new clients by being a Brand Ambassador through networking within the community; Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

Operations Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break; Contribute to upholding the visual display of all products in accordance with Gucci visual standards; Support the daily operations of the store when management is not present; First point of contact should a difficult client issue arise.

Key Requirements Sales management experience in retail, luxury retail, or service-related industry preferred; Bachelor's Degree in a related field is preferred; Proven ability to drive positive customer experiences that build loyalty and deliver measurable results; Ability to manage competing priorities in a fast-paced environment; Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen; Strong verbal and written communication skills and excellent organizational skills; Passion for the Fashion Industry; Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset; Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; Be Relentlessly Creative and approach challenges with an innovative mindset; Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We DoExplore- Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a whole- Solutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliver- Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actions- Agile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnect- Connection Builder Builds trust-based relationships across boundaries and encourages collaboration Adapts own style to communicate impactfully- People Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniquenessBuild- Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort- Talent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork Authorization
Salary Range - New YorkA reasonable estimate of the current base salary range is $ $23.00 USD.

EOE M/D/F/V

Job Type

Regular

Start Date

Schedule

Full time

Organization

Gucci America Inc.

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