Gucci Client Relations Manager

2 weeks ago


Singapore Groupe Kering Full time
Summary

Founded in Florence, Italy in 1921, Gucci is one of the world's leading luxury brands.

Following the House's centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation.


Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.


Job Description:

  • Role Mission
  • Reporting to the General Manager (Singapore & Malaysia) and functionally to the Brand and Customer Engagement Vice President (South Asia & Pacific), the Client Relations Manager will plan and implement customer engagement activations and brand experiences to further improve service and instore experiences to our clients.
  • Key Accountabilities
  • Collaborate closely with Retail Teams to deliver Client Centric strategies & actions plan in attaining a high level of Client Retention & Acquisition Rate.
  • Able to analyse past results to plan and strategise Client Engagement programmes and calendar while managing annual budget.
  • Retention of Existing High Value VVIGs/VIGs & Upgrade/Increase the level of these clients with the brand.
  • To identify existing high end and high potential customers
  • To grow their spending by exposing these customers thru various In-Store OTO
  • To provide extraordinary service by coordinating the fulfilment of specific requests of these clients
  • To ensure that the team deliver impeccable post purchase follow up actions/ aftersales service (if any)
  • Recruitment of New Customers
  • To identify potential customers with retail sales team
  • To network through existing highend customers' friends or luxury events.
  • Effective Management of Client Engagement Activations or Initiatives
  • Management of Brand Experiences (if any); responsible for liaising with Store Team in executing In-Store OTO Appointments
  • To implement a systematic tracking of Client Engagement Actions
  • Work closely with PR & Communications team in delivering Client Experiences/Recognition Actions/Initiatives
  • Coaching & Motivating Store Team
  • Coach & inculcate "Client Centric" Mindset in Client Advisors
  • To identify potential customers with Client Advisors & work with him/her in formulating engagement actions/follow ups
  • Assist CM Team in delivering training on Client Engagement Tools, with Retail Training team
  • Stakeholders Management
  • Collaborate closely with Merchandising & Visual Merchandising, Retail & Training team in ensuring smooth execution of key client initiatives/projects
Key Requirements

  • Degree in any discipline
  • At least 5 years of relevant experience in the luxury fashion, high end retail, hospitality, CRM industry
  • Able to multitask and manage tight timelines, with good project management skills
  • Disciplined, wellpresented with excellent communication, interpersonal and organizational skills
  • Resourceful and results oriented. Able to work independently while being a team player
  • Highly driven, and enjoy working in a fastpaced and challenging environment
  • Attention to detail and good understanding of luxury clienteling would be highly advantageous
Job Type

Regular

Start Date

Schedule

Full time

Organization

Gucci Singapore

  • Singapore Gucci Full time

    Summary If you are a Dream-maker, this is the place for you. Together, we\xe2\x80\x99ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. The position we\xe2\x80\x99re offering is for someone able to let others shine by expressing themselves. Not an ordinary role....


  • Singapore Gucci Full time

    Summary If you are a Dream-maker, this is the place for you. Together, we\xe2\x80\x99ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. The position we\xe2\x80\x99re offering is for someone able to let others shine by expressing themselves. Not an ordinary role....

  • Gucci Client Advisor

    2 weeks ago


    Singapore Groupe Kering Full time

    SummaryIf you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond.Job Description: Role MissionAs a Gucci Lead Client Advisor, you will assist the Store Director and Team Leader in the driving of sales results,...


  • Singapore Gucci Full time

    Summary If you are a Dream-maker, this is the place for you. Together, we\xe2\x80\x99ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. The position we\xe2\x80\x99re offering is for someone able to let others shine by expressing themselves. Not an ordinary role....


  • Singapore Gucci Full time

    Summary If you are a Dream-maker, this is the place for you. Together, we\xe2\x80\x99ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. The position we\xe2\x80\x99re offering is for someone able to let others shine by expressing themselves. Not an ordinary role....

  • Gucci Client Advisor

    2 weeks ago


    Singapore Groupe Kering Full time

    SummaryInfluential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products...


  • Singapore Groupe Kering Full time

    SummaryIf you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond.The position we're offering is for someone able to let others shine by expressing themselves. Not an ordinary role. You'll have the opportunity to...


  • Singapore Gucci Full time

    Summary If you are a Dream-maker, this is the place for you. Together, we\xe2\x80\x99ll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond. The position we\xe2\x80\x99re offering is for someone able to let others shine by expressing themselves. Not an ordinary role....


  • Singapore Gucci Full time

    Summary If you are a Dream-maker, this is the place for you. Together, we\xe2\x80\x99ll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond. The position we\xe2\x80\x99re offering is for someone able to let others shine by expressing themselves. Not an ordinary role....


  • Singapore Groupe Kering Full time

    SummaryReporting to the Team Manager, the Assistant Team Manager will be responsible to support the Team Manager in the successful development of a high performing Client Services team, consistently delivering exceptional service and exceeding our clients expectations.In this position, He/She will ensure the team complete and understand all necessary...


  • Singapore Gucci Full time

    Summary If you are a Dream-maker, this is the place for you. Together, we\xe2\x80\x99ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. The position we\xe2\x80\x99re offering is for someone able to let others shine by expressing themselves. Not an ordinary role....


  • Singapore Gucci Full time

    Summary If you are a Dream-maker, this is the place for you. Together, we\xe2\x80\x99ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. The position we\xe2\x80\x99re offering is for someone able to let others shine by expressing themselves. Not an ordinary role....


  • Singapore Groupe Kering Full time

    SummaryThe individual supports the Client Engagement function in shaping and executing strategic business decisions to improve client experiences.The key responsibilities for this role will include both client analytics and client engagement initiatives, but not limited to the following:compiling and interpreting customer behavioural data, performance data,...

  • Gucci Team Manager

    2 weeks ago


    Singapore Groupe Kering Full time

    SummaryJob Family Group Description - Sales / Omni-Channel:Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.Job Family Description -Retail Operations:Supports the sales process - puts displays in place, keeps stock level inventory, payment transactions,...


  • Singapore Groupe Kering Full time

    SummaryIf you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond.As the Retail Performance Senior Manager, you support the development of the Performance culture in the retail network, supporting the markets in...


  • Singapore OMNICOM PUBLIC RELATIONS GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesThe OPRG Singapore internship program provides intensive, practical experience in a fast-paced, challenging environment. OPRG Singapore interns tackle real-world communications challenges and produce value-added services and results for our firm and clients. Interns gain exposure to a broad spectrum of integrated communications...

  • Client Relations

    2 weeks ago


    Singapore THE BOAT CONSULTANCY Full time

    Job Description:This role plays a pivotal part in managing and maintaining strong relationships with clients in the Media industries. As a Client Relations Specialist, you will serve as the primary point of contact, ensuring client satisfaction, resolving issues, and acting as a liaison between clients and our company.Key Responsibilities:Build and nurture...

  • Client Engagement

    1 month ago


    Singapore GUCCI SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesJob Description Role Mission The individual supports the Client Engagement function in shaping and executing strategic business decisions to improve client experiences.The key responsibilities for this role will include both client analytics and client engagement initiatives, but not limited to the following:- compiling and...

  • Client Relations

    2 weeks ago


    Singapore Louis Vuitton Malletier Full time

    Company: Louis Vuitton Malletier Country / Region : Singapore City : Singapore Business group: Fashion & Leather Goods Contract type: Temporary Job Function: Hospitality and Food & Beverage Experience required: Minimum 3 years Reference No: LVM20329 Date of publication:POSITIONAs a client-centric department, Client Relations and Experience (CRE) plays a...


  • Singapore GRAVITAS RECRUITMENT GROUP (SG) PTE. LTD. Full time

    Associate/Senior Associate, Client Relations Management for InsuranceAs an Insurance CRM, you typically take on a role that is responsible for maintaining and enhancing relationships with insurance clients. This involves understanding client needs, providing support and guidance, managing client accounts, and ensuring client satisfaction which includs client...