Jpmorgan Access Support Analyst, Apac

2 weeks ago


Singapore JPMorgan Chase Bank, N.A. Full time

Specialists act as the primary technical contact for all EB customers within Treasury Services Global Client Access and escalation of all unresolved problems/potential risk to second level support.

The Electronic Banking Specialist is also responsible for performing routine daily tasks and participating in special department projects.

Job Responsibility

  • Standard configurationbased setups and access administration for client users
  • Coordinate with Implementations team to ensure clients' expectations are met during the implementation stage
  • Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Provide professional, courteous, and client focused technical and procedural telephone support to clients for web and PC based treasury/cash management products and services.
  • Log and manage calls into the support call tracking system. Document client technical support information, including client configuration changes, troubleshooting information, problem resolutions, sensitivity issues, and security concerns, for all client interactions
  • Ensure all unresolved problems are escalated in accordance to instructions held on Policy & Procedure website
  • Ensure adherence to all departmental Quality Criteria, Policies and Procedures and Performance standards
  • Supports and collaborates with colleagues and customers by sharing ideas, leveraging resources, and building on the expertise and strengths of others in order to optimize results

Required qualifications, capabilities, and skills

  • Bachelor's degree in Finance or equivalent discplines
  • Proficiency in English and Mandarin to support the Chinese clients
  • Strong analytical and problem solving skills
  • Ability to operate in a collaborative environment and must possess strong interpersonal skills to work effectively with colleagues (Business/Sales/Product/Technology) at various levels of the organization
  • Ability to quickly adapt and learn new products & technologies, able to work in a fast paced performance driven environment and to be able to handle multiple tasks and work under pressure in a team environment

Preferred qualifications, capabilities, and skills

  • Good working knowledge of Trade Finance products and services
J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


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