Access Management Tech Support Analyst

2 weeks ago


Singapore Luxoft Full time

Project Description**:


Do you have a knack for technology, always interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using the cutting edge tooling platforms through machine learning? We're looking for someone like that - a Tech support analyst - to join our client's team.

You'll be working as part of the Security department within Technology Services. Within Security, you'll be part of a global Access Management team and responsible for all aspects of production support. The team provides 24x7 support with a follow the sun operating model. Some shift work is to be expected.

Responsibilities:

  • Manage support and monitoring of the banks critical Access Management solutions, synchronisation/provisioning workflows and infrastructure components through the complete IPM lifecycle

This will include:
Application Configuration Management from the Authorisation Concept to the Entitlement Management Request tool (ECMS -> BBS), Provisioning Interface Configuration (BBS -> Target), Bulk Entitlement Updates (BBS MM), Business Role Management, Mover Process/Suppression Support, the migration of BBS>Omada

  • Analyze recurring failures and events as part of Continuous Service Improvement and eliminate top demands using cutting edge RPA & AI tools
  • Work collaboratively with internal/external teams, always focusing on the best approach for the bank
  • Managing knowledge articles in the knowledge management repository
  • Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

Skills:

Must have

  • You have:
  • Minimum of 5 years of experience in Access Management/ Security IT
  • Sound understanding of Financial domain and Security.
  • Ability to work under pressure and manage multiple, concurrent / conflicting priorities
  • Strong written & verbal communication in German and English
  • Ability to adapt new processes/tools
  • Readiness for working hours (24x7 on call support)
  • Selfreliant, reliable and accurate team player
  • A good understanding of ITIL Service Operations process such as Incident Management, Request fulfilment, Problem Management
  • Familiarity with Service Management tools (eg: Service Now) for the logging and tracking of incidents, and service requests

Preferable tools knowledge:
Mainframe (TSO, JCL, Editor), Database (DB2, SQL, Spufi/Startool)

Nice to have

Languages:

English:
C1 Advanced

Seniority:

Regular

Relocation package:

If needed, we can help you with relocation process.

Vacancy Specialization

Technical Support (SL2)

Ref Number

VR-97665
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