Assistant Communications Manager

2 weeks ago


Singapore ONE FARRER PTE. LTD. Full time
Reporting to Front Office Manager, he/she will oversee and direct all aspects of Tele-Communications Operations to maximize guest satisfaction.

Key Responsibilities:

  • Manage and supervise all tasks of his/her subordinates to ensure maximum guest satisfaction through seamless attendance to guests' requests and prompt cordial attention.
  • Monitoring of internal and external call(s) processes.
  • Maintain records of IDD calls within the hotel.
  • Ensure routine maintainence is done on Hotel Telecommunications equipment.
  • Maintain uptodate information on telecommunications equipment within the hotel.
  • Coordinate with other departments to ensure guest(s) requests are fulfilled in a timely fashion.
  • To assist and support the Guest Services Manager in handling guest complaints and refer them when necessary and follow up on corrective action.
  • Compile, analyze and control Communications Team costs and budgets.
  • Provide monthly reporting of hotel telecommunication cost breakdown to Front Office Manager.
  • Adhere to OFH policies and ensure direct reports does the same.
  • Receive training in functions and operations of related departments/sections to facilitate subsequent transferability between departments/sections and to provide greater promotional opportunities.
  • Perform related duties and special projects assigned by Front Office Manager.

Requirements:

  • Minimum 34 years' relevant experience in hotel industry with at least 12 year at a supervisory level.
  • Able to work during weekends


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