Business Management and Governance Manager

2 weeks ago


Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

Principal Responsibilities


This central function is conduit between Business and Ops/Product/Legal, RC in order to provide context to stakeholders, identifying and bridging gaps, rolling out processes and placing governance.

Governance and Monitoring

  • FCC and RC governance
  • Thematic Reviews
  • Audit Management
  • CDD triggers review
  • CSEM management
  • Learning and training session for frontline
Product & Sales Enablement Initiatives

  • Internal & Customer campaigns, digital adoption
  • NTB production and process management
  • Monthly discussions with product, DBS & service teams
  • FGDs for feedback and suggestions
Data/MIS

  • Performance trackers for frontline
  • Customer base management
  • Data cuts for all forums
  • Presentation for senior Management
Client Management

  • Managing Customer service vertical
  • Develop campaigns for customers and staff for digital adoption/paperless journey
  • Process revamping and realigned on periodic basis
  • Management of Customer Service journey

Qualifications

  • Planning activities and prioritizing as per the need of the hour
  • High accountability
  • Able to handle multiple activities with clear focus on the quality and timelines in resilient manner
  • Teamwork Player in coordination with various people and departments, with the objective to meet desired end result


EQ
  • Able to drive team culture with large set of people


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