Senior Manager, Demand Management

2 weeks ago


Singapore StarHub Full time

The role is responsible in developing a demand control strategy and a governance framework to ensure demands are managed, tracked, executed and delivered in unison to achieve the overall business outcome.


Responsibilities:

  • Collaborating with IS and identified business divisions to jointly define the demand management process for new projects.
  • Define milestones/dates for the business to provide roadmap, so that IS division can perform sufficient forwardplanning
  • Receive new projects from the business divisions, upon business requestor getting business case approval
  • Understand the business benefits and affordability of the requestor
  • Work with solution/development/testing/infrastructure teams to determine the effort, cost, and timeline required to deliver the project
  • Facilitate the prioritization process in the event of scheduling/resourcing conflicts. Document all decisions made
  • Identify the right demand management/prioritization tool which will enable IS to:
  • Manage and forecast the demand for IS resources, so that IS can make informed investment decisions (driven by key corporate initiatives)
  • Track/manage/forecast in a single place, despite receiving business requests from a multitude of sources, so that none of the requests slip through the cracks
  • Provide a single and complete view across all portfolios
  • Educate whole of StarHub on the demand management process and the available tools
  • Provide visibility of IS capacity (eg. Solution designer, development, testing) to the business units, with supporting details from the relevant IS team leaders
  • Facilitate biweekly/monthly meetings with business units SPOCs to provide them updates on the upcoming demand, and also to escalate prioritization matters.
  • Provide forecast to the IS solution/development/testing team managers so that resource planning can be done in advance to meet business demands.

Qualifications:

  • Degree in IT, Engineering or related field
years of experience in Programme or Project Management.

  • Ability to build and manage strong professional relationships including senior leadership team members
  • Ability to communicate across multiple levels in the organization, bridge gaps, and bring people to a common consensus.
  • Ability to thrive in a fastpaced, dynamic environment and adaptable to changing business needs from time to time
  • Excellent oral and written communication skills
  • Excellent stakeholder management skills with proven ability and commitment to work collaboratively towards common goals
  • Possesses effective planning and effective problemsolving skills
  • Equally proficient in operating with both technology and business environment
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