Community Host, Mbfc

2 weeks ago

Singapore CBRE Full time
Posted- 06-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Singapore - Singapore
Roles & Responsibilities
1) Delivers great experience at the highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight, and removing obstacles.
2) Ensure employee engagement (meet and greet) and provide to end-user support based on their needs (human engagement).- Ensure regular inspections of the floors owned by the Community Host, including the
- meeting rooms.

  • Focusing on cleanliness, and tidiness is performed.
  • Ensure any furniture, fixtures & equipment faults identified are reported to Facilities Helpdesk to ensure prompt resolution.
  • Ensure locker allocation and agree with the business on the ongoing management model (by FRM/CH or business not both).
  • Assist to check if daily Security sweeps in a flexible working environment area have been performed as scheduled.
  • Ensure centralized utility room supplies of stationery & printer toner are stocked with required items.
  • Ensure shared office space, meeting room, and collaboration areas are clean and tidy.
  • Ensure desk hygiene wipes are provided and replenished when needed.
  • Ensure vending areas and pantry areas are always appropriately stocked with required items.
  • Ensure the pantry areas are always kept clean and dry.
  • Ensure prompt cleanup of uncleaned dirty cups and utensils that are stacked up at the sink and within pantry/breakout areas.
  • Ensure no outdated notices and posters within the pantry or breakout area.
  • Ensure no unauthorized white goods and portable electronic appliances are used at the pantry or collaboration area including desk/work areas.
  • Management, replenishment, and maintenance of pantry provisions.
3) Champions the end-user experience in any Flexible Working environment; supporting & owning its expected outcomes
4) Protects the privacy and security of the clients, colleagues, and the bank's confidential information and assets by ensuring the bank's security access control policies & procedures are adhered to.
5) Assists the Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed.
6) Manages accuracy, production, quality, and retention of program materials, which may include administration of SharePoint sites or similar.
7) Ensures client and company materials comply with client and company brand guidelines.
8) Utilizes and maintains the integrity of databases and other digital tools associated with service delivery, as requested.
9) Ensures safety standards are met by those delivering workplace experience services, whether company employees or third-party service providers.
10) Performs other duties as assigned.

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