Restaurant Hostess

2 weeks ago


Singapore BURNT ENDS RESTAURANT PTE. LTD. Full time
Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests.

  • Set up cutlery, crockery and glassware on table
  • Provide menus and announce Waiter/Waitress's name
  • Welcome guests to the venue and during departure
  • Monitor the guest waiting list from time to time to manage customers' waiting time
  • Lead customers to assigned dining or bar areas
  • Allocate seats to customers by processing collated reservations
  • Build good rapport with customers to improve customers' experience
  • Follow customer service Standard Operating Procedures (SOPs)
  • Comply with the Company's personal, food and beverage hygiene standards
  • Comply with the Company's Workplace Safety and Health (WSH) policies and procedures
  • Adhere to legislative requirements pertaining to handling and consumption of alcoholic beverage
  • Perform opening, operating and closing of shifts
  • Execute daily operational tasks according to staff roster
  • Answer incoming calls and address customers' queries
  • Suggest areas for continuous improvement within work area
  • Coordinate with service staff about available seating options
  • Other admin tasks

Requirements:

  • Prior F&B Experience preferred
  • Personable, charming and outgoing personality, with a strong serviceattitude
  • Able to multitask and work efficiently under pressure
  • Possess stamina to stay on feet for long periods
  • Able to work evenings, weekends, and holidays
  • Only Singaporeans


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