Hostess / Waitress / Waiter

2 weeks ago

Singapore AccorHotel Full time

Company Description
Mondrian Singapore Introduction


A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD.

Today, Duxton Hill is Singapore's most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques.

Now Mondrian arrives at the top of that hill.

Hostess / Waitress/Waiter Responsibilities

  • Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
  • Provide friendly, courteous, and professional service at all times
  • Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
  • Prepare table allocations from reservation book before respective meal period seating
  • Ensure good communication with Management
  • Maintain complete knowledge of all menu items
  • Prepare and check tables before service
  • Clear and reset tables
  • Ensure that all Company practices and procedures are met when delivering food from the kitchen to the Guest
  • Ensure the overall cleanliness and order of the restaurant tables, chairs, floors, and service station at all times
  • Ensure that all cleaning duties are completed in allocated times to the Company standards
  • Complete all opening and closing procedures
  • Must be proficient in effective and efficient table maintenance
  • Be assertive and attentive at ALL times
  • Have thorough knowledge of all product and service procedures
  • Ensure the day to day operation is smooth in the restaurant
  • Assist the leadership team of the restaurant in achieving high guest satisfaction
  • Guide and lead the server in the restaurant
  • Perform the duties of supervisor on regular basis
  • Maximize sales potential and encourage up selling in order to maximize rates.
  • Ensure cash floats are secured at all times.
  • To work within budgeted costs
  • To minimize abuse of operating equipment
  • To ensure that requisitions for supplies are completed, delivered and accounted for.
  • To minimize the use of overtime
  • To ensure that there is enough operating equipment at all times.
  • To record all voids, and report any payment discrepancies to Restaurant Manager.
  • To follow Company procedures when handling cash, credit cards and cheques.
  • To see guests concerning all complaints and report all complaints to Manager.
  • To liaise with colleagues over guests requirements and needs.
  • To ensure handover at shift end and beginning.
  • To liaise with Head Chef on a regular basis.
  • To liaise with Reception on a regulars basis.
  • To gain customer feedback at all times.
  • To complete a full report of the day's events in the Management Report Book.
  • Create and maintain a personal and respectful rapport with regular guests.
  • Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough followthrough.
  • Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
  • Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
  • Support all other revenue centers in the hotel such as Rooms and Events
  • To be results driven and totally accountable.
  • Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
  • Undertake regular inspections to ensure that the company's assets are well maintained and protected.
  • Ensure that the business is seen as a respected, important member of the community by local influencers.
  • Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

Additional Information
Our culture is vibrant. and we advocate for diversity and inclusion.

Our Benefits:

  • 5day work week
  • Staff meal and laundry are provided
  • Comprehensive Insurance Coverage
  • Flexi benefits (dental/Optical)
  • Peek Discount (Rooms & F&B)

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