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Restaurant Assistant Supervisor
4 months ago
Job Title:
Restaurant Assistant Supervisor
Key Responsibilities:
Operations Support:
- Assist the restaurant supervisor in overseeing all aspects of restaurant operations, including opening and closing procedures, staff management, and inventory control.
- Monitor daily activities to ensure adherence to standard operating procedures, cleanliness standards, and health and safety regulations.
- Address any operational issues or customer complaints promptly and effectively, striving to maintain a positive dining experience for all guests.
Staff Supervision and Training:
- Supervise and mentor restaurant staff, including servers, hosts/hostesses, and kitchen personnel, providing guidance, support, and feedback as needed.
- Assist in the recruitment and training of new employees, ensuring they are properly onboarded and trained in all aspects of their roles and responsibilities.
- Conduct regular performance evaluations and provide constructive feedback to staff to promote continuous improvement and professional development.
Customer Service Excellence:
- Lead by example in delivering exceptional customer service, greeting guests, taking orders, and addressing any inquiries or concerns with professionalism and courtesy.
- Monitor service quality and guest satisfaction, intervening as necessary to resolve issues and exceed customer expectations.
- Foster a welcoming and hospitable environment, ensuring guests feel valued and appreciated throughout their dining experience.
Inventory Management:
- Assist in managing restaurant inventory, including ordering supplies, monitoring stock levels, and minimizing waste to control costs and maximize profitability.
- Conduct regular inventory audits and reconcile discrepancies to ensure accurate records and efficient stock rotation.
- Collaborate with the kitchen team to forecast demand and maintain adequate inventory levels to support daily operations.
Financial Accountability:
- Support the restaurant supervisor in achieving sales targets and controlling expenses to meet budgetary goals.
- Process payments accurately and efficiently, handling cash transactions and reconciling daily sales reports.
- Identify opportunities for upselling and promoting menu items to increase revenue and enhance the overall dining experience.
Qualifications:
- Previous experience in a supervisory role within the hospitality industry, preferably in a restaurant or food service establishment.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent interpersonal and customer service skills, with a customercentric approach and a passion for exceeding customer expectations.
Flexibility to work on weekends, public holidays, and during peak periods as required
:
- Knowledge of food safety and sanitation regulations, with a commitment to upholding health and safety standards.
EA Registration ID:
R1765753
