First Choice Advisor
2 weeks ago
Reporting to the Senior Manager, Operations Program (South Asia Hub), the incumbent will lead in the development, implementation and ongoing refinement of First Choice program in South Asia Hub (SAH) in accordance with directions from Global and Regional.
He/ She will be required to lead, plan, coordinate, direct, and control SAH First Choice initiatives and DMAIC/DMADV projects that will improve customer touch points, business processes, customer satisfaction, productivity and add value to DHL's service offerings in accordance to business priorities.
Responsibilities
Lead, develop, implement and manage SAH deployment of First Choice in conjunction with SAH Senior Management Team and Regional First Choice Office/APEC First Choice Project Management Office.
Lead DMAIC projects and related activities.
Perform project management processes (structure, plan, control, assess change, report status, conclude) in accordance with Minerva procedures.
Ensure consistency in DMAIC methodology, approach and deliverables.
Analyze and synthesize project outcomes, and draw strategic insights in aid of strategy development / refinement.
Participate in and contribute to First Choice initiatives, and other projects as required.
Provide periodic progress reports on project status, and respective outcome/progress (visibility).
Act as the First Choice ambassador.
Perform ad hoc analysis.
Lead Internal ISO 9001 Quality Management System, plan and carry out internal audits and support external audits.
Participate in HUB and / or Function's project initiatives to drive continuous improvements and efficiencies
Requirements:
Bachelor's Degree preferably in Industrial Engineering or related discipline
Good command of English, written and spoken.
Minimum 4 years work experience, with at least 3 years' experience within a large MNC.
At least 3 years' experience in project management and business processes improvement.
At least 2 years of consulting / professional services experience, preferably in a similar role like Six Sigma Black/Green Belts.
DMAIC training experience is preferred but not mandatory.
Shift work may be required during audit period or project implementation.
**Location: DHL Express (South Asia Hub), 121 Airport Cargo Road, Singapore 819480
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