First Choice

2 weeks ago


NorthEast Singapore DHL Full time
Coaches initiative champions and process owners with methodological approach of First Choice

  • Executes and Facilitates Process Improvement Workshops
  • Performs initiative scoping with process owners and local management
  • Gather innovative digitalization ideas from teams or observations that can simplify processes
  • Coaches initiative champions in their initiatives both in technical and culture change aspects of the process
  • Manage customercentric tools like Net Promoter Approach and Customer Satisfaction Survey to gather and coordinate follow up of customer responses
  • Manages reporting of country performance and follow up on any improvement initiatives required by stations
  • Trains staff in First Choice methodology and First Choice culture/mind set
  • Deploys First Choice by engaging employees through transfer of methodological knowhow
  • Reviews and collaborates on the continuous development of First Choice initiatives both in their own country and at regional level
  • Local roll out of improvement tools and methodologies (i.e. Performance Dialogues, Gemba Walks, Problem Solving)
  • Supports Station Improvement Program, leads customer specific initiatives and local CIP
  • Executes, prepares and coaches own PEAs based on country demand and time availability
  • Manage key stakeholders and ensures support and engagement in program and initiatives

Job Requirements

  • Degree with 13 years relevant working experience
  • Good knowledge of DMAIC/Lean methodologies
  • Project Management experience is desired, but not mandatory
  • Able to work independently and have good coordination skills in a matrix organization
  • Possess critical thinking traits, able to problem solve using data and logic
  • Good level of attention to details

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