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Partner Relations Advisor Korean
1 month ago
You're a problem-solver and easily connect with customers. You exceed their expectations with your guidance, knowledge, and real passion for technology. You're fascinated by the way things operate and have the ability to figure out how technology works when problems arise.
You have excellent verbal and written communication skills, can effectively prioritize and manage your time, multitask across systems and applications, analyze, isolate, and resolve complex issues, and navigate a technical environment comfortably. You engage easily, explaining solutions step by step with patience tailored to each customer.
You're here not just to fix issues but to provide an exceptional customer experience. Since the launch of the App Store, our Advisors have played a vital role in revolutionizing various industries including business, healthcare, education, and entertainment. Your support can help developers continue to transform lives and make a global impact.
If this resonates with you, you might be the next Partner Relations Advisor on our Korean language team. We're dedicated to helping employees unleash their potential. This role is based at the Apple campus in Singapore - Ang Mo Kio.
Key Qualifications:
- Minimum of 2 years experience navigating and resolving customer inquiries
- Experience in supporting customers via phone, email, chat, or in person
- Passion for customer service and adept at comprehensive issue resolution
- Ability to communicate effectively with different audiences
- Self-management skills and ability to work independently in a fast-paced environment
- Team player who values knowledge sharing and feedback
- Strong time management, multitasking, organization, and prioritization skills
- Research skills to gather information across multiple tools while assisting customers
Description:
We expect from an Advisor everything our customers expect from us. As the customers' first point of contact, you will represent Apple with top-notch customer service, troubleshooting, and support. Your responsibility will be to understand our customers' needs, use your expertise, creativity, and passion to meet those needs, and remind them that exceptional people stand behind our outstanding products.
We believe that our diverse backgrounds, perspectives, and passions drive us forward with innovative ideas. We will provide you with top-notch training. As a Partner Relations Advisor, you will offer developer program support to some of the world's most exciting companies. When developers require assistance or have questions related to our programs and products, you will provide exceptional customer service, contact other Apple support teams when necessary, ensure the accuracy of Advisor tools and developer services web pages, and identify and report recurring issues.
You will represent the developers' experience with Apple.
Education & Experience: Must be detailed during Apple's selection process.
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