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Senior / Application Engineer

4 months ago

Singapore Emerson Full time

Job Summary

In This Role, Your Responsibilities Will Be:

Pre-Order Support:

  • Reviews RFQ specifications and documents and create quote guidelines to meet technical specification.
  • Performs sizing/selection checks and pricing using PRV2Size and other available tools and determine the best cost solutions to increase win rate.
  • Provides timely and accurate quotation and technical support to customers, sales channel and our internal teams (Sales, PMO, SOM, etc.).
  • Interacts with Quality team to confirm our compliance to customer quality requirements.
  • Validates customer testing requirements and quality checks against our quotation and our capabilities. Provide technical deviations summary as necessary in line with our capabilities and customer requirements. Create awareness to customers the benefits of our offerings.
  • Provides technical and commercial revisions when necessary to match customer changes.
  • Reviews / guides DAF from LBPs and determine margins to enable sales managers to decide on discount approvals.
  • Guides and trains LBP in preparing Order Processing Sheet to SOM for order entry into SAP or similar systems.
  • Generates weekly and monthly quote tracker reports as necessary for business reviews.

Post-Order Support

  • Provides technical and commercial clarifications to SOM when needed for timely processing of customer PO into system.
  • Coordinates with PMO team when needed.
  • Coordinates with Quality team for Inspection and Test Plan when needed.
  • Assists SOM team in verifying technical & commercial aspects against quotation and highlight any discrepancies needed.
  • Assists SOM team to review customer comments on documents submitted for approval and implement changes in document as needed for resubmission to customer for code 1 approval.
  • Provides technical support to SOM team when needed for timely placement of purchase orders / change orders to factories; documentation team when needed to complete Final Documentation.
  • Provides technical support to field service team when needed for timely resolution of customer complaints.
  • Attends to field complaint calls and use CRMOD for registering the complaints and resolving them.

Who You Are:

You build partnerships and collaborative work to meet the target objectives set by the team. You take action quickly and critically in fast paced and unexpected situations. You consistently achieve results and completes responsibilities even under tough circumstances.

For This Role, You Will Need:

  • SAP knowledge will be an added advantage.
  • Strong analytical and questioning skills coupled with ability to develop and implement strategies.
  • Good business sense and negotiation capabilities.
  • Strong communication and interpersonal skills, especially influencing skills.

Our Commitment to Diversity, Equity & Inclusion


At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.


This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.

Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON
**Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while impr