Technical Support Engineer

2 weeks ago

Singapore Epiq Systems, Inc. Full time
It's fun to work at a company where people truly believe in what they are doing

Job Description:

Responsibilities:

Work with Case Management Team and the Technical Support Team in the project management of all Court Reporting cases.

Coordinate and carry out efficient and professional physical equipment set up of all your cases.

Handle the connectivity checks on the team real-time cases on daily basis until support has been handed over to the Court Reporting Team.

Assist in the technical case set-up and clear out of cases. Setup and install workstations and mobile devices as needed.


Effectively interfaces with executive level clients and or their administrative teams to understand the issues they are experiencing, coordinate, execute, resolve technical and case support request.

Maintains daily logs on case set-up, incident, and solutions report on the cases you support. Prioritise incidents and complaints to assure all service levels are meet.


Provide support to other operational works groups (Court Reporters, Case Managers, Operations and Resourcing Teams) in related to case support duties such as coordination of audio files, conversion/uploading of data files, case files and in-house system updates, production of transcripts, to ensure on-time delivery and ongoing support for all cases/clients.

Solves complex problems taking a broad perspective to identify innovative solutions.

Constantly review work processes and systems to deliver a more efficient and effective service.

Works effectively as part of a team, recognises areas where support is required and offers assistance.

Provides support for company projects and events etc.

Opportunity to travel overseas.

Requirements:

Diploma or Degree holder with 1- 2 years client service experience in service industry.

Provide excellence customer service.


IT/Technical support experience is beneficial although not essential, adaptable and ability to learn quickly on the job and have an interest in technology.

Ability to work independently under pressure to meet system performance service levels.

Good time management, ability to schedule and priorities.

Effective problem solving.

Ability to assess, analyze and research technical situations and provide viable alternatives.

Ability to communicate effectively with wide variety of users, and teams.


Flexible with hours, as occasionally required to work early mornings or late evenings and on weekend/public holidays depending on scheduling.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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