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Application Support Team Lead
2 weeks ago
Tescom Singapore is looking for a : Application Support Team Lead
This is an attractive and rewarding opportunity for experienced application production support managers, leads, or senior application developers to lead a team of support engineers to cover a collection of high visibility and critical applications for a global user base, using industry standards of IT service management.
Main Responsibilities:
•PRODUCTION SUPPORT: Work with, lead and manage a remote application production support team, to provide L1, L2, and L3 application production support services. Manage incident tickets through a predefined workflow and ticketing tool. Meet pre-defined service level agreements (SLAs).
•TEAM LEADERSHIP: Coach, supervise team members for analysis and resolution of production tickets, striving to surpass pre-defined SLAs for response times and resolution times.
•TECHNICAL: Conduct technical code reviews and inspections for application bug fixes and change requests.
•STAKEHOLDER MANAGEMENT: Liaise with the client's management team, based in Singapore, to manage expectations and provide regular reporting.
Experience:
•Minimum 2 years' work experience in software development and coding in .NET, C#, SQL and JavaScript.
•
Education & Certifications:
•Bachelor Degree in Computer Science or a technology related field.
•ITIL foundation certification
Personal characteristics:
•Strong English verbal and written communication skills
•Good working attitude
•Able to work independently
•Fast learner
•Quality conscious
•Strong sense of responsibility and accountability
Think you have what it takes? Apply now An exciting new career awaits you
Tell employers what skills you haveApplication Architecture
IT Service Management
.NET
Ticketing
JavaScript
SQL
Team Leadership
Application Support
Team Lead
ITIL
C#
Stakeholder Management
Software Development
Able To Work Independently
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