Application Support Lead

2 weeks ago


Singapore Argyll Scott MY Full time

New

Location:

***
Singapore
***
Salary:***
Negotiable per annum
***
Job Type:
Permanent

Sector:
Technology

Function:
Information Technology

Contact:
Gwen Koh

Expiry Date: 23 September 2023

Job Ref:

JN

Position Overview:

Responsibilities:

Team Leadership:

  • Provide guidance, training, and development opportunities to team members to enhance their technical and problemsolving skills.

Application Support:

  • Manage and prioritize incoming support tickets and production issues related to SAP or Salesforce platforms.
  • Work closely with the support team to ensure swift and accurate issue resolution, meeting or exceeding defined SLAs.
  • Escalate critical issues to appropriate stakeholders and collaborate with crossfunctional teams to resolve complex problems.

Root Cause Analysis:

  • Perform indepth root cause analysis on recurring issues to identify underlying problems and implement permanent solutions.
  • Collaborate with relevant teams to address systemic issues, reducing the frequency and impact of incidents.

Process Improvement:

  • Identify opportunities to automate routine tasks and processes, reducing manual intervention and minimizing errors.

Best Practices Implementation:

  • Foster a culture of continuous improvement within the support team, encouraging the adoption of industry best practices.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience 45 years providing support for SAP or Salesforce platforms, preferably within a manufacturing or services environment.
  • Strong leadership skills with experience in leading small teams and managing their performance.
  • Excellent problemsolving abilities, with a track record of conducting root cause analysis and implementing effective solutions.
  • Solid understanding of ITIL principles and incident management best practices.
  • Exceptional communication skills to liaise with technical and nontechnical stakeholders.
  • Experience with process improvement methodologies (e.g., Six Sigma, Lean) is a plus.
  • Relevant certifications in SAP, Salesforce, or ITIL are desirable.
Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Koh Ching Wen (Xu Jingwen)

EA Reg No:
R1108631

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