![KOUFU PTE LTD](https://media.trabajo.org/img/noimg.jpg)
service manager
2 weeks ago
Duties and Responsibilities
Assist the Foodcourt Manager in the following areas:
(a) External Customer Relationship Management
- To retain 100% stall occupancy through effective tenant relationship
- To uphold quality control in food products sold in the tenant stalls
- To handle customers' and landlord's feedbacks and identify lapse of outlet's services
(b) Outlet Operations Management
- Work pro-actively with the Maintenance Department to fix outlet's hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
- Perform daily sales bank-in.
- Achieve monthly sales target and FD rental income target.
- To ensure smooth operations during opening, mid and closing shifts.
- To uphold quality control in food & beverage products sold in the FB stalls
- Prepare reports at the end of shift/week.
(c) Internal Customer Relationship Management
- Work with the Marketing department to execute marketing activities or campaigns etc.
- Work with the Procurement department to replenish stock through procurement portal etc.
- Provide support to the Finance department through submission of sales receipts, reports etc.
- Provide support to the Human Resource department through submission of verified attendance etc
(d) Any other duties as directed
Requirements:
- Min. GCE 'N' level or equivalent
- Service-oriented and diligent with high level of integrity
- Mature and possess good interpersonal skills to assist Foodcourt Manager to manage cleaners, employees, customers and tenants
- Problem-solving and investigative role to handle customer's complaints on food quality or service attitude.
- Good numeracy skills to prepare outlet daily and monthly report
Numeracy
Microsoft Excel
Quality Control
Service Management
Interpersonal Skills
Workplace Safety
Food Quality
Tenant
Operations Management
Customer Relationship Management
Procurement
Human Resource
Customer Satisfaction
Customer Service
Service Delivery
Workplace Safety and Health
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