Service Associate, Home-based Services

2 weeks ago


Singapore ST LUKE'S ELDERCARE LTD. Full time

As a Service Associate, you will be responsible for delivering quality frontline customer service, and administrative and operational support to the manager and HOD in ensuring efficient and smooth operations for Home Based Services.

You will also be tasked to create a positive experience for all internal and external customers and clients to ensure quality client care experience and satisfaction.


Responsibilities:

  • Understand and fulfil SLEC's mission and strategy.
  • Manage Client referral and registration process.
  • Schedule and reschedule appointments.
  • Monitors appointment bookings to ensure efficient visit scheduling which enables maximal utilization of professional staff and resources.
  • Cashiering duties and managing outstanding account followups.
  • Reconcile monetary transactions.
  • Attend and manage feedback and enquiries about service.
  • Handle complaints and feedback and perform service recovery.
  • Liaise with internal and external stakeholders for the provision or continuation of service. (i.e., Coordination with service partners, Lab dispatches)
  • Assist in reporting and analysing service statistics and data.
  • Provide administrative assistance to the department or service. (i.e., Data entry, verification, claims submission, licensing renewal, reports, raising procurement requests, etc).
  • Assist in identifying problem areas and participate in quality improvement initiatives and projects.
  • Anticipate and resolve problems during daily operations.
  • Provide appropriate feedback to Manager.
  • Ensure policies are adhered to by Clients and caregivers.
  • Any other projects that are assigned by the manager.

Job Requirements:

  • Minimum GCE "N, O, A" level or Diploma.
  • At least 2 years of working experience in customer service or health care services.
  • Customer service oriented with good frontline, communication, and interpersonal skills.
  • Effective written and oral communication skills.
  • Ability to speak different local languages and dialects will be advantageous
  • Resourceful and proactive.
  • Meticulous in handling administrative tasks.
  • Strong team player with strong communication, interpersonal and organisational abilities.
  • Capable of working independently and under time constraints.


  • Singapore MUFG Investor Services Full time

    Company DescriptionMUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund administration, middle-office...

  • Sales Associate

    1 month ago


    Singapore HOME SERVICE & SOLUTIONS ENTERPRISE Full time

    Roles & ResponsibilitiesLooking for Sales AssociateResponsibilities:1. End-to-end operations of a retail stores.2. Driving the store's sales performance and service performance.3. Oversees the order fulfilment processes for customers.4. Develop service operations that better suits customers as they are customer facing role.5. Demonstrate effective...


  • Singapore NTUC Health Full time

    COMPANY DESCRIPTIONNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest...

  • Sales Associate

    2 weeks ago


    Singapore SMART HOME SOLUTIONS PTE. LTD. Full time

    At Smart Home Solutions Pte Ltd, our sales associates are the welcoming faces that greet customers and provide them with a superior buying experience. We're searching for a qualified sales associate to add to our team, and to provide the excellent customer service and support we're known for.You are the driving force behind new and ongoing sales...


  • Singapore NTUC Health Full time

    COMPANY DESCRIPTIONNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest...


  • Singapore ECON Healthcare Group Full time

    About Us:Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training...


  • Singapore ECON Healthcare Group Full time

    About Us:Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training...


  • Singapore TRENDS HOME ELECTRICAL PTE. LTD. Full time

    Job Title: Retail Sales Associate (Temp)Location**:Shopping MallWorking Hours**:Between 11am ~ 9pmCompany Overview:Join our dynamic team, a leading provider of home appliances, where we are committed to delivering exceptional customer service and innovative products. With a focus on quality and customer satisfaction, we strive to create a positive shopping...


  • Singapore Ministry of Home Affairs Full time

    What the role is The Ministry of Home Affairs (MHA) aspires to be a worldclass organisation in delivering safety and security for our people. In pursuing our mission to make Singapore our Safe and Secure Best Home, we remain always constant and true to our core values of Honour and Unity.MHA Finance Shared Services Centre (FSSC) serves to increase efficiency...


  • Singapore TRENDS HOME ELECTRICAL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Retail Sales Associate (Temp)Location: Shopping MallWorking Hours:Between 11am ~ 9pmCompany Overview:Join our dynamic team, a leading provider of home appliances, where we are committed to delivering exceptional customer service and innovative products. With a focus on quality and customer satisfaction, we strive to create...


  • Singapore SKAP WASTE MANAGEMENT PTE. LTD. Full time

    Key Responsibilities:- Electrical Repairs:Perform minor electrical repairs and installations, ensuring all work is safe and up to code.- Air Conditioning Servicing:Provide routine maintenance, troubleshooting, and repair services for air conditioning units.- Plumbing:Address common plumbing issues such as leak repairs, installing fixtures, and unclogging...


  • Singapore HOME-A-GENIUS PTE. LTD. Full time

    About Us:Home-A-Genius is dedicated to revolutionizing the way people live by providing cutting-edge smart home solutions. Our mission is to deliver reliable and sound smart home technologies that enhance convenience, security, and energy efficiency for our clients. We are looking for a passionate and experienced Sales Consultant to join our team and help us...

  • Home Ownership

    2 weeks ago


    Singapore SOUTH CENTRAL COMMUNITY FAMILY SERVICE CENTRE LIMITED Full time

    Roles & ResponsibilitiesKeyStart Home Ownership Programme / Good Livelihood ProgrammeSouth Central Community Family Service Centre LimitedOrganizational Identity:Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving...


  • Singapore Altair Global Full time

    POSITION RESPONSIBILITIES: Provide a positive international relocation experience for the assignee Have general knowledge of Consultant's assigned clients' programs Respond to general inquiries from assignees when Consultant is not available As directed by the Consultant, assists in researching services, information, and documents on assignees; updates...


  • Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    Job Title: Patient Service Associate at Urgent Care CentreAbout the Company: Join our team at the Urgent Care Centre and be part of delivering top-notch patient care and satisfaction.As a Patient Service Associate at our Urgent Care Centre, you will be responsible for providing friendly and efficient customer service while creating a welcoming atmosphere for...


  • Singapore zujuGP PTE LTD Full time

    Singapore - zujuDIGITALGeneral Information:We are looking for a Customer Service Associate who possesses a strong drive for results and a creative, problem-solving approach and shares an interest in the sport of FootballDuties for the Customer Service Associate will include a broad range of tasks such as leading conflict situations to a satisfactory...


  • Singapore NTUC Health Full time

    COMPANY DESCRIPTIONNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest...


  • Singapore GOOD SHEPHERD HOME PTE. LTD. Full time

    **Facilities and Services Officer/PT AideDuty to attend to ad-hoc duties.Duties include painting, carpentry, plumbing, electrical troubleshooting, mechanical, fire alarm system, hvac, hospital beds and call bell system.To check hot water tank, compressor, heat pump, and circulation pump.To check vacuum tank, AGSS, dryer and compressor.To take water,...

  • service associate

    2 months ago


    Singapore COTE KOREAN STEAKHOUSE Full time

    Service Associates are dynamic service professionals responsible for all aspects of the customer experience at the table, including greetings, menu sales, table maintenance, overall customer satisfaction and happiness, and fond farewells. It is also their duty to maintain cleanliness and organization in all customer facing areas of the restaurant before and...


  • Singapore Dyslexia Association of Singapore (DAS) Full time

    DYSLEXIA ASSOCIATION OF SINGAPORE LIMITEDORGANISATION PROFILEJoin a rapidly growing organisation that has over 300 full time and flexi scheme employees, andoperates from 12 centres and other locations in SingaporeThe Dyslexia Association of Singapore Limited (DAS) provides a continuum of services for childrenwith dyslexia, their parents, mainstream teachers...