Software Consultant
2 weeks ago
Job Responsibilities:
- Provide technical support to customer production system running our in-house or distributed applications.
- Provide solution to customer reported calls and incidents (24/7).
- Participate in quality calibration and validation sessions of resolution provided by technical support consultants.
- Follow up with customers to ensure issues are resolved and the customers are satisfied.
- Report status and process to Division Manager on a regular basis including statistical analysis and improvement on action plans.
- Work with the Division Manager to ensure support and services consistency.
- Maintain a mindset of continuous satisfaction and the application of tools for monitoring, management and optimization.
- Provide pre-sales support to sales and presales team with technical solutioning, implementation and support services efforts and agreements.
- Develop a strong relationship with the sales and presales teams to increase sales for implementation and support services. This includes provision of such service related matters to achieve negotiation and closure of service contracts with clients, partner and contractors.
Job Requirements
- Bachelor degree in computer science/engineering OR equivalent education and experience.
- Total of not less than 5 years of working experience in presales and technical application development, delivery and support functions
- Good understanding and experience in project management and Software Development Life Cycle (SDLC) is necessary
- Technically sound with at least 4 year of hands-on experience in Java, Oracle, SQL and Weblogic. Experience in C++ is a plus.
- Must have strong verbal and written communication skills
- Must have experience in providing solutioning
- Demonstrate good analytical and trouble-shooting skills, as well as capable of making quick and sound decisions
- Good team player
Requirements
- Qualification: Degree, Diploma
- Years Exp: 5
- Salary range: From: $3,500 To: $4,500
- Location: East
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